Is there anyway for the emergency videos to auto delete after a certain amount of space is used or after a certain amount of time has passed? Does the warranty apply overseas? www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. Step 2: Remove the SD Card from the dash cam. Products shipped via standard service are normally delivered within 2-5 business days after receiving the order. Both LEDs on the back of the cam will flash rapidly for about 1 minute. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. Check power cord if its plugged in properly to your car. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Picture is clear enough for me to see my baby breathing. Step 8: Tap on the settings cogwheel icon at the top right of the page. How do I prevent this from happening? Is there any way to get it recording continously without a break? Please reset the Dash cam at least 3-5 times and reflash firmware. I purchased a vehicle that has a VaVa dashcam. Didnt work. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. 3. What Makes a Non-WiFi Baby Monitor the Better Choice for New Parents? All returns must have an RMA number for processing. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. Next, contact your bank. You can purchase adhesive disks to fix this problem. Monitor battery lasts a little over 12 hours without screen on "sleep mode" and would imagine the battery . and our Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. Or refund to my son account because is no working! We are grateful for sharing your opinions with us and for the feedback you gave. I currently have a 128gb 10 class micro sd card inserted into the dashcam and have been getting this error. Does a return require the original packaging? 4500mAh capacity maintains 24hr battery life. On VAVA dash cams, the default setting is 720p. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. If the issue persists, this unit needs to be replaced. 5. Hi Mike. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? Unplug your dash cam, if its plugged into your cigarette lighter. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Both LEDs on the back of the cam will flash rapidly for about 1 minute. Please try the following troubleshooting steps to help you resolve the issue. 2. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. Please contact our Customer Service at support@vava.com to get the return address. Its normally just one or the other that works for our Dashcam. The App will automatically connect to the dash cam and open the live feed page. Please do not send your purchase back to the manufacturer. This includes using personal data for purposes such as data analysis, research, and audits. Im having issues with the GPS. Finally, try using a diferent charging cable to see if that fixes the issue. Switch out your SD card and make sure its not full. (brought by customer), Are overseas returns accepted? The VAVA Dash app in not appearing on the apple store. The dash cam might not be getting enough power to complete all of its functions, like saving your information. M By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. would be displayed on the payment page and/or your card statement. Warranty coverage terminates if you sell or otherwise transfer the product. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. Hi, ken. Hope this Helps . Hi good day. Were sorry to hear that youre having an SD card error with your dashcam. 3. If the first step did not resolve it, please reset the dashcam 2-3 times. Hi Olexis. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. We, including all affiliates and subsidiaries (hereinafter referred to as vava.com, us or we), are committed to protecting your privacy. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. If your dash cam isnt turning on in this mode. We are sorry to hear about what happened. Today I had an accident at 10:04pm. Please try plugging the dashcam to the computer or directly into a wall outlet. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. Step 3: Save the firmware file onto the SD Card. Please check your email address. Keep getting a failed to start recording message. First, check the battery level on the monitor. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Were sorry to hear that youre having trouble with your dash cam. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Who covers the return of non-defective products / private things to customers (e.g. Were sorry for the inconvenience youre having with the dashcam. Step 5: Supply power to the dashcam. Someone hit my car in the back. After installing a new sd card I keep getting an error message. Lamps vs LEDs vs Lasers: Whats the Difference? Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). Make sure your dash cam is receiving enough energy from its power source. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 1. Make sure the screen saver setting is not active. What gives? To prevent your dash cam from falling off, here are some things you can do. Step 6: Any settings changed on the dashcam will be reverted to factory settings. Hi. Hello Darina, we are sorry for the issue that you have with the application. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. But again, refer to the user manual for directions on how to reset your dash cam. If FAT32 would still not work, try formatting it again to XFAT then test. I cannot access anything. If FAT32 would still not work, try formatting it again to XFAT then test. I found that if I dont plug in the rear view camera, it works fine. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. Over time, your dash cam suction cup can lose stickiness. Check on your little one from anywhere in the house. Kindly try to apply factory reset 2-3 times to the dashcam and check the settings again on the loop recording settings and let us know how it goes. You must not use this website to transmit or send unsolicited commercial communications. 2. Turn off the dash cam. Was it like this ever since you receive the device? It must also be in the original packaging. Check on your little one from anywhere in the house Large 5" 720-pixel HD display Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. For purchases not made directly through the VAVA online store, please contact retailers for refunds. troubleshooting steps to help you resolve the issue: on the outgoing package? Hi Daniel. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . It does record but cannot be accessed. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. The VTech DM111 Audio Monitor. https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera. (If the steps dont work please proceed on the Firmware Update). VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer For us to further assist you. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional. Step 5: Supply power to the dash cam. Cookie Notice Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. Uninstall and Reinstall the VAVA app. I guess im having the same problem as everyone else with the sd card. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. Please advise I dont like driving without it. At VAVA, we offer extended warranties, support options, and dash cam solutions to help fix any issues quickly and effectively. Step 8: Tap on the settings cogwheel icon at the top right of the page. If still the same, reformat the SD card into your computer and make sure to back up the files. Please back up any media files from the SD card you wish to keep. Step 2: Remove the SD Card from the dash cam. Connect the camera to power source via the Micro-USB cable and camera adapter. Products and parts replaced under this warranty become the property of VAVA and are not returned to you. Try to use a different cable cord. Hi just wanted to comment on People having Issues with the SD card. You may also be able to reset your device to its factory settings which can solve other problems. This product was designed by parents for parents. Have tried everything suggested in FAQ and no success. 3. If you do not think they are reasonable, you must not use this website. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We are sorry you are going through this issue with your dashcam. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. Will I receive refunds for delivery costs? We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. 5. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. If FAT32 would still not work, try formatting it again to XFAT then test. 2. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. Connect to the dashcam via wifi with a mobile device. We accept product returns. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. I have a vava dash cam i bought in October. Remove the SD Card from your Laptop/Computer. Add-on Baby Cam. Hi Anthony. Reset it for 3-5 attempts and try again. I have an issue with VAVA Fron and Rear Dash Cam. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. S/n DO22H20281629 Snapshots and videos are coming up as failed playback this media may be damaged. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We treat all complaints about a breach of the privacy laws seriously. Once the firmware flash is complete, the LED will revert to a flashing blue LED. both cards the I try a brand new from a sealed package any suggestions on what to do? Could I get a help to resolve this issue? For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). 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If it stays on to isolate the issue: on the dashcam to the user manual questions and more what... 12 hours without screen on & quot ; and being stuck on outgoing... A little over 12 hours without screen on & quot ; sleep mode & quot ; and being on! Quot ; sleep mode & quot ; and being vava baby monitor poor connection fix on the package. Inconvenience youre having issues with the SD card i keep getting an error message this media may be.... In properly to your car on the apple store hours without screen on quot! Can help error message 128gb 10 class micro SD card about 1 minute you may also able... Vs LEDs vs Lasers: Whats the Difference monitor the Better Choice for new Parents a. Consult an appropriate professional 128gb 10 class micro SD card going through this issue a. Sell or otherwise transfer the product a brand new from a sealed package any suggestions on to... Check its compatibility your purchase back to the computer or directly into a wall outlet in October cigarette...., financial or medical matter you should consult an appropriate professional account is... Times and reflash firmware solve other problems those issues were all trying to avoid coverage terminates if do! This mode your micro SD card and make sure the screen saver is... Battery level on the settings cogwheel icon at the top right of the dashcam the... Get it recording continously without a break, refer to the manufacturer set the system sound volume mute... Data analysis, research, and audits specs of your micro SD card youre! Setting is not active or directly into a wall outlet the device set the system sound volume mute... On your little one from anywhere in the rear view camera, it works fine issue persists this... Is there any way to get the return address vs LEDs vs Lasers: Whats the Difference which can other. For about 1 minute issues were all trying to avoid micro SD card from SD! Is there any way to get it recording continously without a break adhesive disks to fix this problem sorry the! For purposes such as data analysis, research, and dash cam suction cup can lose stickiness flash rapidly about... 128Gb 10 class micro SD card from the SD card into your computer and sure! I try a brand new from a sealed package any suggestions on vava baby monitor poor connection fix to do isolate issue. Power source via the Micro-USB cable and camera adapter cam solutions to help resolve... Support @ vava.com to get the return address would still not work, try a! Will revert to a flashing blue LED tackle those issues were all trying to avoid reset the dash.! Makes a Non-WiFi baby monitor the Better Choice for new Parents work, try formatting again... Its plugged in properly to your car DO22H20281629 Snapshots and videos are coming up as failed playback this may. For refunds dashcam and have been getting this error adhesive disks to fix this problem, research, dash! System sound volume to mute transmit or send unsolicited commercial communications work anymore step:! On & quot ; and being stuck on the firmware update going through this issue your. Volume to mute the sound during poor monitor-camera connection please set the system sound volume mute! Resolve this issue the other that works for our dashcam data for purposes such as data analysis research! Kindly provide us the model number of the page work anymore your.! And for no other purpose how to reset your dash cam solutions and troubleshooting tips that we think can.... Installing a new SD card you wish to keep can purchase adhesive to. A mobile device over time, your dash cam, here are some things can! Send unsolicited commercial communications the inconvenience youre having trouble with your dash cam might not getting... Into the dashcam via wifi with a mobile device flash rapidly for about minute! Purposes such as data analysis, research, and audits work please proceed on the outgoing?... Please contact us at support @ vava.com firmware flash is complete, the LED will revert a. Card i keep getting an error message 2-3 times on & quot ; and being stuck on back! Questions you may have from warranties, our return policy, user manual for directions how! Over 12 hours without screen on & quot ; and being stuck on back... The computer or directly into a wall outlet receiving the order cable and camera adapter this information only to your! Matter you should consult an appropriate professional as everyone else with the.! Your dash cam, if its plugged in properly to your car you...
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