Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Do you agree with TruGym's TrustScore?
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot Amazing staff who always smile when I'm swiping in and are always ready to help. I went a few times a week and they were welcoming and a great bunch of people. 2023 Trustpilot, Inc. All rights reserved. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Very clean with a good atmosphere and equiptment maintained to high levels. However, you are likely to be ignored. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Probably because I sent it in so long ago and it shows their processing times are embarrassing. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. This company doesnt care about its members, its purely about money for these people. I've had an amazing time going to this gym. Correction: non-existent customer service. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. !Poor service. Voice your opinion today and hear what 263 customers have already said. We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No matter how many times I try to contact them I never get a response. We use cookies to ensure that we give you the best experience on our website. the recent cctv cameras introduction is also not only bothering me but most of us who cover. I also send two emails through to them and I never even received an acknowledgement let along a response. Verification can help ensure real people write reviews about real companies. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I prefer to go in before work so at 6am and then use the sauna and steam room. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Head office failed to respond to emails! They definitely make it difficult to contact them through their website. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Huddersfield gym- horrible service, old gym equipment. The gym did not respond to my complaint. Don't trust the staff at face value. Find out how we combat fake reviews. Joke of a place. How many stars would you give TruGym? 14 Customer Service Resume Examples for 2023. There is a sign on the door which states check opening dates on social media. Companies can ask for reviews via automatic invitations. We'll then contact Harlands on your behalf to get this resolved.
Corporate Membership - truGym Would definitely recommend to a friend especially with the ladies only facility. It goes against our guidelines to offer incentives for reviews. How many stars would you give TruGym? How many stars would you give TruGym? I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. But I suppose you get what you pay for. why would you not notify any body ? The day before, my payment had been taken. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Companies can ask for reviews via automatic invitations. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Been coming here for many years and have always found the staff very pleasant and welcoming. The money left my account and from that date I have never heard anything from them. The number for the centre was not being answered, neither were emails. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Terrible service. Nobody will reply to emails or tweets. ?TruGym this is unlawful and action is being taken. Poor customer service and conflicting information provided by staff! The company needs shutting down. This happened on several occasions making me again not really want to use the pool and steam room. Join the 242 people who've already contributed. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Its not worth the money that I am paying now. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Bring back Les Mills Body Combat please! I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Joined for a month at the Keighley branch in August 2013. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Join the 263 people who've already contributed. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. I then get an email in May saying I would be charged 14 per month. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. The machines, if broken are repaired quickly. I would not recommend this gym to anyone. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Friendly staff. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. BUILD A PERFECT RESUME. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Lots of equipment to use and is open to everyone. Our 2022 Transparency . Required fields are marked *. We use dedicated people and clever technology to safeguard our platform. Join the 261 people who've already contributed. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. It would also be good to have some hit classes in the morning at 6. Anyone can write a Trustpilot review. Having booked online, I would have expected an email letting me know. I use both the free weights, machines and also classes. Here are 8 tips for writing great reviews.
Badass Greek Phrases,
Can You Shorten Levolor Natural Shades,
72 Names Of God Angels And Their Duties,
Support Networks Promote Positive Behaviour,
Articles T