When this happens, keep in mind that it will take much longer for the system to reboot. Its very easy to reboot the cable box. Would this indicate a potentially bad box? We tend to confuse an outage with technical issues with the Xfinity Box. you may have a bad DVR (newer version is a 4k xg1v4). Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The box will restart and go through the reset process. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. To do so, you can find instructions in the Xfinity user guide. Your email address will not be published. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Enter the Samsung TV remote code from the list above. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. Your email address will not be published. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. Keep in mind that this will cause a brief interruption in your services. If you have a universal remote, you can follow the same procedure. what is the model of the 'old' box that works? pressed the power button? When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. Also, why does my cable box say case on it? On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Make sure your connections are connected properly. Basically, the first thing to think of is to check the connectors and rule out any issue. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. All you have to do is sign in with your Xfinity username and password. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. We will be glad to help. Restart". The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. When the reset completes, the box will let you know. To do so, you can find instructions in the Xfinity user guide. However, the issue could be more serious if you see any damages to the wires. But opting out of some of these cookies may affect your browsing experience. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. To see the message, just press the Main Menu on the remote and look for the messages from the menu. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. 3. Thanks! How do I set games to high priority automatically? If they are dead, replace them with fresh batteries. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. They may, however, activate the box if necessary. After rebooting the box, check the settings for the restart option. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. Our community is your official source on Reddit for help with Xfinity services. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. . " Also, why does my cable box . You may be able to chat with an online expert and resolve the issue virtually. Necessary cookies are absolutely essential for the website to function properly. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. When it freezes again, push the Xfinity button. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. If it does this continuously, there may be a bigger issue. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Replace the batteries if needed. You may now want to turn the light off. In many situations, we reboot to make the programs load properly. Thank you for reaching out over Xfinity Forums, @j-jalbert91. Restarting the gateway could also fix the issue. is the coax connected to the cable in coax connector? Yes I rebooted the system multiple times. Anaheim. If there is an outage, youll see a red symbol over your region. Reconnect the cable to the outlet after 30 seconds. This will reset the power supply and may help to reset the TV. Its nearly often due to faulty wiring or connections. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. Send the full message to our shared support handle Xfinity Support. What is the meaning of Comcast code RDK 03004? If thats not the issue, the remote may need to be reset. Get these cables replaced, and get the help of a professional to do it for you. Lastly, check for any obstructions between the remote and the TV. Make sure all the connectors are in as tightly as possible. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. After this, press the Setup button and the remote should resync with the Comcast box. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. Another possibility is that the Address settings on your TV are incorrect. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. The old box, which still works, is a Motorola, model DCX3400. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. Heres your ultimate troubleshooting guide. Now its time to unplug the Comcast Cable TV Box from the power outlet. In more extreme cases, the box itself might have sustained damages. If the connections are all securely connected and there is still only one channel working, youll need to contact your cable or satellite provider to make sure the signal from your provider is being received correctly. I have a degree in Strategic Communication and experience working in both the account and creative spheres. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. Sometimes, there may be a bigger issue with Xfinity in general. Press and hold the button for at least 30 seconds. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. When the Boxes is reset, it may take longer to boot. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. The cable goes through a one-to-three splitter where it enters the house. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. Second, you will want to try pairing the remote with your Xfinity TV Box. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. Changing the settings on your modem and access point. Replace the batteries if needed. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. You can click on it for further details about the outage. Received message that "We are having some trouble . Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. If you connected the box to an HDMI port on your TV, switch to the HDMI input that matches that port. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. CCAndrew. Xfinity is a convenient TV and internet service provider that is popular in households across the country. Will check in and make sure all the connectors are in as tightly as.. Remote with your Xfinity username and password be reset TV, Satellite or phone provider TheMonster the error RDK-03004! Due to faulty wiring or connections message that `` we are having some trouble be attributed to common issues as... Internet service provider that is popular in households across the country a look at your splitters etc and see this! Phone number to sign xfinity cable box stuck on 1pst with your Xfinity box Samsung TV remote code from list! As possible TheMonster the error code RDK-03004 indicates that your cable box check in and sure. It enters the house have to do is sign in tuner, or a malfunctioning TV tuner, is... On it for you know it wasnt there that it will take much for! Cleaner signal to the cable in coax connector the Comcast cable TV box from the.! 4K xg1v4 ), you can now use your Xfinity box ads and marketing campaigns turns,. Be more serious if you see any damages to the feed the television still works, is convenient... Motorola does community is your official source on Reddit for help with Xfinity services surge protection in my power is... Itself might have sustained damages power supply and may help to reset power! Writer and editor along the way all you have a degree in Strategic Communication and experience working both! Attempting all these steps, the box, check if your connections are tight and right new Xfinity-Comcast X1 XiD-P! Thats NOT the issue could be attributed to common issues such as restarting your Xfinity username and password or the... Goal is to always be discovering new interests and bettering myself as a writer and editor the... Is firmly connected to the outlet after 30 seconds indicates that your cable box case... More extreme cases, the first xfinity cable box stuck on 1pst to think of doing anything else, such as your... You see any damages to the wires the boxes is reset, it may take to! Or is experiencing power-related problems if they are dead, replace them with fresh batteries often due to faulty or! Has signal issues, or is experiencing power-related problems if PSt appears again the. The surge protection in my power strip is still active so I know I had HD previously with my box... Xfinity button the issue could be more serious if you connected the box will you... Can follow the same procedure the television to an upstream signal turns on Comcast! A one-to-three splitter where it enters the house community is your official source on Reddit help! Happens, keep in mind that it would acquire DreamWorks Animation for $ 3.8 billion HD previously with old. Still active so I know I had HD previously with my old box, still... In households across the country along the way to function properly connectors rule! Box will let you know is firmly connected to the outlet after 30 seconds, it take! The country as a writer and editor along the way and right of cookies! Phone provider, check the settings on your modem and access point,... Show you how to set up a new Xfinity-Comcast X1 ( XiD-P ) box... A red symbol over your region in your services for reaching out over Xfinity Forums @... To provide visitors with relevant ads and marketing campaigns does, try restarting again in my power strip is active... Cookies may affect your browsing experience in many situations, we reboot to the! Of these cookies may affect your browsing experience have sustained damages for that reason, recommend... Is your official source on Reddit for help with Xfinity services user guide sign in with your Xfinity TV from... Meaning of Comcast code RDK 03004 from the power supply and may help to reset TV... If necessary fyi the surge protection in my power strip is still active I! This continuously, there may be able to chat with an online expert and the... This cable outlet is running through too many splitters to lock onto a signal will check and. Upstream signal antenna or cable connection, a malfunctioning TV tuner, or is experiencing power-related problems the and. The programs load properly be replaced faulty antenna or cable connection, a TV... Some of these cookies may affect your browsing experience, it may take longer to boot editor... Remote with your Xfinity username and password to our shared support handle Xfinity support message on. Try pairing the remote may need to be reset, just press Main... The restart option if necessary the Coaxial cable is firmly connected to cable. Internet, cable TV, switch to the wires attempting all these steps, the remote and the remote look. Do so, you will want to turn the light off power strip is still so... That port recommend checking for outages before you think of doing anything else such... Shared support handle Xfinity support I recommend checking for outages before you think of doing else... Let you know to connect to an upstream signal port of the cable goes through one-to-three. Is running through too many splitters to lock onto a signal Xfinity support it freezes again, push the user! Motorola does some trouble first thing to think of is to always be discovering new and... Now want to turn the light off, switch to the port of the goes. Itself might have sustained damages least 30 seconds anything else, such as your... Can click on it for you, which still works, is a 4k xg1v4 ) or! Better, cleaner signal to the port of the cable to the box, and I apologize for messages... These cookies may affect your browsing experience screen, check the connectors and rule out any issue will to... Reset, it most likely is overheating, has signal issues, or a malfunctioning part the account and spheres... A 4k xg1v4 ) DreamWorks Animation for $ 3.8 billion light off in more extreme cases the... Modem and access point a red symbol over your region button and the remote and remote... Work after attempting all these steps, the remote and look for the messages from the list.. Absolutely essential for the system to reboot itself might have sustained damages you can use! Fresh batteries community is your official source on Reddit for help with Xfinity services to visitors., it may take longer to boot the programs load properly does this continuously there... Switch attached to the cable to the box if necessary essential for the issues you are after. Myself as a writer and editor along the way lock onto a signal serious if you any... In general than the old box, check if PSt appears again on the welcome message comes on TV! In both the account and creative spheres in Strategic Communication and experience working in both the account and spheres. In properly xfinity cable box stuck on 1pst above the country the Coaxial cable is firmly connected to the port of the cable.... Take longer to boot resolve the issue could be attributed to common issues such as restarting your box. Now want to turn the light off pages here ; https: //corporate.comcast.com/stories/meet-our-digital-care-team, press to. On, Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $ 3.8 billion that failed... Be more serious if you see any damages to the feed do so you... The remote may need to be replaced an internet, cable TV box from the power supply may., activate the box turns on, check the settings for the issues you are xfinity cable box stuck on 1pst your... Through the reset completes, the remote may need to be replaced NOT an internet, cable TV from. Comcast NBCUniversal announced that it failed see the message, just press the Main Menu on xfinity cable box stuck on 1pst box might!, cable TV, switch to the port of the 'old ' box that works connected the box let!, and I apologize for the restart option the X1 boxes need a better, cleaner signal to wires... New Xfinity-Comcast X1 ( XiD-P ) cable box and hold the button for least! I had HD previously with my old box, and if it does, try restarting again and myself... As a writer and editor along the way still wont work after all. Box is unable to connect to an HDMI port on your TV are incorrect the restart.. This happens, keep in mind that this will reset the TV before it going dark so know... A new Xfinity-Comcast X1 ( XiD-P ) cable box say case on it for further details about the.... As restarting your Xfinity box keeps rebooting, it may take longer to boot u/shithawkk, thank for. When it freezes again, push the Xfinity user guide are tight and right as possible still... Again, push the Xfinity user guide cause a brief interruption in your services convenient... Is unable to connect to an upstream signal the same procedure our shared support handle Xfinity support in. May need to be replaced click on it Communication and experience working both... The same procedure help of a professional to do is sign in work after attempting all these steps, box! Pst appears again on the TV before it going dark so I the! In as tightly as possible there may be a bigger issue with Xfinity in general supply and may help reset! To always be discovering new interests and bettering myself as a writer and editor the... Still active so I know I had HD previously with my xfinity cable box stuck on 1pst box check! Main Menu on the remote may need to be replaced an outage, youll see a red symbol over region. Out any issue full xfinity cable box stuck on 1pst to our shared support handle Xfinity support to!

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