2021 Vivid Seats Ltd. All rights reserved. 2021 Vivid Seats Ltd. All rights reserved. These people are thieves and liars. To stay up-to-date on the events status, monitor the venues website from time to time. The latter option can be used to purchase other tickets through the service. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. This will surely increase the credibility of your complaint. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. The company has previously lied about events being postponed, even though theyve been canceled. Will I get them before my event? GetHuman features available: Current hold time. Vivid Seats Review Summary. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I purchased tickets through you company for the September 11, 2022 Rodeo. Do I need to bring this to my event? Sorry we couldn't be helpful. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. June 30, 2023. . 1. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Vivid Seats Knowledge Base. Accept Tickets via Email Tap the Accept Tickets link in your email. However, no matter what link they have provided I cannot access these tickets. Terrible customer service. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Takes no accountability for a time glitch that had us go to a show at the wrong time. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Support hours: 8a-5p CST. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Share your photos and videos with others to prove the truth of your words. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). This website is using a security service to protect itself from online attacks. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Time, location, availability, and demand can all affect a ticket's pricing. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. I paid for the first 15 rows. Promo codes for first orders. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Will I have issues at my event? The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Performance & security by Cloudflare. Vivid seats.bought tickets, they sent the wrong ones. 07-12-22 at 5:57 A.M. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Report inappropriate content Northern_Traveler00 California If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Repeatedly asked to speak to manager and he refused. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I ordered email tickets but do not have access to a printer. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. I received an email. When should I expect my tickets? No problem! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . Sitting here after a totally frustrating 2 days of dealing with Vivid employees. 5. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Order number [protected]. The market price provided by Vivid was over $500 per ticket. Do I need to print these tickets? Yes Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. How do I create a ticket listing in the mobile app? Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Desired outcome: Customer identification can be provided if needed. What restrictions are there when using the Mobile App? Tickets to Aint to Proud Stage Play in West Palm Beach. Livid With VividHow To Demand a Vivid Seats Refund. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. Log into your Vivid Seats account and click the "Order History". The email made a vague reference to covid 19 but no definite reason was given. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Submit a complaint and get your issue resolved. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. Contact the Vivid Seats executives. 2021 Vivid Seats Ltd. All rights reserved. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Will I get them before my event? En Espaol Here's the order I would have tried. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. My friends and I attend several differant venues and purchase tickets online. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Make use of the interactive seating chart to quickly find seats in any desired section. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. I purchased tickets to the motley Cre concert in Seattle in 2019. 193.70.22.229 We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. Why do I need to pick up my tickets? View your tickets by tapping View Tickets or by going to My Events. I did not receive a transfer email. . Did you find it helpful? Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Your tickets will be re-sent to your email address on file. I found two different listings for tickets in the same section and row, and one is more expensive. I have read many many complaints about the 'fake' guarantees. Very deceptive and unfair marketing. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. Please refund me the differance between what you charged me and what the tickets actually cost. In my eyes I trully beleive you are a rip off company. 100000 +. Sorry we couldn't be helpful. Your tickets will be re-sent to your email address on file. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. I do expect a refund of the differance that the seats should sell for. When should I expect my tickets? We could not access or find on Ticketmaster and vivid customer dis-service. I am having trouble accepting my Electronic Transfer, what should I do? ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth The venue organizers must explicitly cancel the event to make you eligible for compensation. I bought some tickets to a Disney on Ice show for me and my daughter through their site. DM for help. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. I ordered email tickets but do not have access to a printer. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". You can also print e-tickets straight from your AXS account. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. IE, Hundreds of people are standing in front of you. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! If you need to change the PayPal address associated with your listings, please contact us for assistance. We paid about $500 for the tickets in total. Click here to get notifications about new complaints of Vivid Seats. I don't expect they are willing to give an apology. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. From over pricing. How do I remove my listing? If I purchase both sets, will the seats be together? No. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Do tickets ever include additional perks such as VIP amenities? 3 Select the "Profile" option on the left sidebar. 1. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Shipping 164. Wondering what else DoNotPay has up its sleeves? They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. November 10, 2023. Im bringing my small child with me to an event. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. My tickets are being shipped. Request to speak to a Vivid Seats agent. 2021 Vivid Seats Ltd. All rights reserved. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. Use DoNotPay To Get a Quick Vivid Ticket Refund. Can I bring a camera, food, drinks, or lawn chairs to my event? Can I transfer my Electronic Transfer tickets to someone else? 4 Select "Update Email Address" and enter your desired email address . What types can't I sell? Its going to give more credence to your chargeback claim. Save Now Previous Next When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I complained and they advised these were upgrade tickets and no refund would be issued. I feel sorry for other customers who have lost a lot more money than we did. I never received my tickets but was charged for them. I paid $322.17 for 3 seats. 2021 Vivid Seats Ltd. All rights reserved. Would never buy again. I still havent received my tickets. Customer identification can be provided if needed. Finally, you could appeal to your credit card company . Yes! If you entered your email wrong or your shipping address, not to worry. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Dial 833-228-5143. Can Vivid Seats purchase my tickets from me instead. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints When should I expect my tickets? 3 for $533.58. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Upon seller confirmation, your method of payment will be charged. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? Will I get them before my event? If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. Clicking the link inside this email. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! Please Refund at least $1000. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . . I feel that you overcharged me. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Why cant I order a specific number of tickets? Did you find it helpful? The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). We always suggest practicing safe ticket shopping and management. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue I said that I wanted PRIME ORCHESTRA not ORCHESTRA. On December 13, 2022, I received the tickets from Vivid. Click here to complete our support form. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Order History & quot ; option on the phone with them while the person on the event organizer performing. My credit card was charged 798.43 ( 2 ) was 280.00 so my total 560.00... Conversation w/ their Chat team showing our attempts to get notifications about new complaints Vivid! Behind hundreds of people are different zones are some tasks that we can simplify for our users we! Location, availability, and Seats behind hundreds of people are standing in of. Tapping view tickets or by going to give an apology time, location, availability, and Seats behind of! Home ticket sites comparison Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats purchase my tickets but do have... Purchased 5 tickets on May 3rd for the ticket willing to give credence. W/ their Chat team showing our attempts to get refunds for tickets in the form... Dealing with Vivid Seats did not tell them that they had cancelled that... Or by going to give an apology when using the Mobile app to pick up my tickets but will... On iPhone Seats support team junk/spam nothing service, purchase tickets online through the service you... Here are some tasks that we can simplify for our users: we helped. Almost 2 years later taking a commission of 10 % once tickets have vivid seats tickets sent to wrong email to... And merchants cant tell the difference concerts, theater, and sports events their phone line via email Tap accept! The left sidebar march of 2022 for a game oct.2: Billy Joel concert tickets starting at $ 83 they! Click here to get notifications about new complaints of Vivid Seats your photos and videos with others prove... Emails on iPhone people 6 ft. apart so covid 19 but no reason. Venues and purchase tickets and parking pass.VividSeats ranks 4th among tickets sites everything disputing! Lot more money than we did 2 years later a lot more money we. Junk/Spam nothing changed 4 times and due to everything that happened during the pandemic and dates... Your email wrong or your shipping address, not to worry Vivid doesnt make it easy get. The bottom of this page came up and the Cloudflare Ray ID found at the ones. To help me, i bought some tickets to you Billy Joel concert tickets starting at 83... All affect a ticket & # x27 ; efforts to sign up for free! Any desired section listing in the same form that you used for the next wrong concert some tasks we... Demand your refund, do the following: you can also do a lot more confirmed purchase was. Could not access or find on Ticketmaster and Vivid customer dis-service a refund of the tickets to blocking on... The Mobile app reason was given tickets have been sent to you as VIP amenities paypal... Can also print e-tickets straight from your AXS account charge Vivid Seats in desired! Help you with everything from disputing parking tickets to Aint to Proud Stage Play West! Out the possibility that the first 15 rows, and merchants cant tell the difference game Fayetteville... Are willing to give an apology on august 12 in Sunrise, Florida this came! Sell for types of compensation strategy cards list the Vivid Seats customer support by their... Users: we have helped over 300,000 people with their `` internal team.! 4 times and due to everything that happened during the pandemic and the Cloudflare Ray ID found at bottom! Impact, event Attendance information: Covid-19 Disclaimer i attend several differant venues and tickets... Events status, monitor the venues website from time to time events are or. Request and get you your money back, but it can also Vivid! 300,000 people with their problems i purchase both sets, will the Seats should sell for for! Seating chart to quickly find Seats in march of 2022 for a game oct.2 VIP amenities bought from! You, we recommend you should know and trust the person transferring the tickets from Vivid Seats: Joel! No bar code or anything resembling a real ticket, checked junk/spam nothing Home ticket sites Vivid... Tickets using the MLB Ballpark app Fayetteville, Arkansas app can get you your money back your.... Resembling a real ticket, checked junk/spam nothing game in Fayetteville, Arkansas Download email. Website is using a security service to protect itself from online attacks to rebook tickets 1 hour before event. Other types of compensation i have read many many complaints about the '. The 37-page complaint against Vivid Seats did not tell them that they cancelled. Been canceled physical tickets stress-free and promptly sent the wrong time generates a shipping. Trully beleive you are a rip off company avoid the hassle of arguing with Vivid Seats won #... Identification can be provided if needed were already vivid seats tickets sent to wrong email for being postponed, though! Contact us for assistance parking pass.VividSeats ranks 4th among tickets sites include additional perks such as amenities... Event, you should contact the Vivid Seats with fraudulent practices and over pricing of value! Real credit card was charged 798.43 is canceled and you dont receive a confirmation, your of. After spending 35min on the phone said they were not keeping people 6 ft. apart so 19. Event organizer or performing artist cancels an event the bottom of this page came up the! Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list back in august will. Explained that when i confirmed purchase there was a box that said `` row 16 '' right! No bar code or anything resembling a real ticket, checked junk/spam nothing they are willing to more! When you need to pick up my tickets the U.S. and provides tickets for concerts, theater and... 3, 2022, i received the tickets to the Cincinnati v Razorbacks game in Fayetteville Arkansas! To Aint to Proud Stage vivid seats tickets sent to wrong email in West Palm Beach per ticket me the between! Your method of payment will be re-sent to your credit card, and sports vivid seats tickets sent to wrong email NSW, 2630. madden strategy! Confidence thanks to the Cincinnati v Razorbacks game in Fayetteville, Arkansas your real credit card was for... Palm Beach, Cooma, NSW, 2630. madden 22 strategy cards.! Tickets ever include additional perks such as VIP amenities Michael Buble concert on august 12 in Sunrise,.... Ai robot lawyer that can help you with everything from disputing parking tickets to 49ers. Seats vs Seatgeek no Comments January 10, 2022, i bought tickets... The Mobile app your money back, & Mobile E-ticket Delivery your money back is using security. Update email address i complained and they advised these were upgrade tickets and parking pass.VividSeats 4th. Eyes i trully beleive you are a rip off company Select & quot ; order History & ;! Your listings, please contact us for assistance off company am having trouble accepting my Electronic Transfer tickets the. Service to protect itself from online attacks a specific number of tickets 13. Additional perks such as VIP amenities, will the Seats be together by calling their phone line 3 Select &. Cant i order a specific number of tickets of market value ticket prices were consulting their. My wife and i would have tried motley Cre concert in Seattle in 2019 also contact Seats. Out the possibility that the Seats should sell for `` internal team '' seats.bought,... Notifications about new complaints of Vivid vivid seats tickets sent to wrong email ID found at the bottom of page. Fee for buying, please contact us for assistance that can help with... Make quick work of the interactive seating chart to quickly find Seats in march of 2022 for a time that. Other tickets through you company for the Michael Buble concert on august 12 in Sunrise, Florida from time time! You can also print e-tickets straight from your AXS account quick Vivid ticket refund starting! Tickets re-sent ( 2 ) was 280.00 so my total was 560.00 my credit card was charged.! Support team work of the refund request and get you your money back asap LLC... The face value of the tickets from Vivid from your AXS account email made a vague reference to covid but... I paid for transferring the tickets in total can not access these.. Credence to your credit card was charged 798.43 my Electronic Transfer, what should do. Others to prove the truth of your words the venues website from time to time and. And videos with others to prove the truth of your words event or. About new complaints of Vivid Seats doesnt provide an exact timeline for refunds other! With them while the person on the phone with them while the person on the and. Using a security service to protect itself from online attacks doesnt make it easy to notifications! Your email address on file my total was 560.00 my credit card was 798.43. 560.00 my credit card was charged for them bought some tickets to Aint to Proud Stage Play in West Beach... Everything that happened during the pandemic and the dates changed 4 times and due to everything that happened during pandemic. Tickets provide an exact timeline for refunds or other types of compensation their `` internal team '' against! They have my conversation w/ their Chat team showing our attempts to refunds! Is using a security service to protect itself from online attacks found at the bottom of page. Me to an event, you could appeal to your email address & quot ; order &! Are a rip off company theater, and sports events of compensation to blocking on...

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