Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. The error title is dvr. MacBook The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The second, after the same, said a tech had to be sent out with a $60 fee. Asking me to say what my issue is. For Live TV and On Demand: "Playback Issue :: 2111" with little . Doesnt seem like much, but its a problem when youre working. Robot called back and asked if it turned back on, I said yes. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. Alternatively, contact the customer service team for further assistance or a quick fix. Uninstall the Xfinity Stream App from your device. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. That includes the coax cable from the wall to the back of your device. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. X1 dvr playback choppy and pixelated. But if that does not happen, consider activating the device. They did and within 72 hours, it drops again. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. iOS The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. It says it didnt get that, would I like to text for help or speak with a rep. Unplug your Comcast gateway from your power outlet. iPad mini DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. XRE-03007. I do have a subscription and verified that with Xfinity. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. That means there is nothing you can do on your end to fix it. We do not have enough details from your original message to make an effective suggestion. I only needed one of their services. Press and hold the Power button for two seconds. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. For more information, please see our I find what I want to watch. Thank you! Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. Many channels on Roku are developed and maintained by the channel provider themselves. Speed tester results are as expected. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Xinifty is a joke for customer service, they can see I have called before.. It drops my service every 24 hours. Stop any downloads on your PC or video game console. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Unsubscribe easily. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. I hung up. Use chat support to get help with your Comcast Xfinity problems. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. Yes. Slideshows Turn off or unplug your modem and your router. If you have questions about your services, we're here to answer them. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Unplug your TV Box from the electrical outlet. Learn more . 11-05-2021 01:01 PM. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. I just heard they've got 10 G now but they can't even get 5 G right. Xfinity provides services in select states. First, make sure youre pointing the remote directly at your cable box. For more information about reviews on ConsumerAffairs.com please visit our With slow internet, youre able to start videos, but count on them buffering every few minutes. And, when Comcast problems occur, you want them fixed immediately. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Does not affect my iPad or my phone. Enjoy reading our tips and recommendations. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Editorials I have had that same problem occur about once or twice a month for the last 6 months or so. Now I'm unable to fast forward at all without playback failing. macOS Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. New comments cannot be posted and votes cannot be cast. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Ill just take it back, I cant fix it and they have no idea what they are doing. But first, check if the error code can be found on this list with its solution. Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. Another viable step is to replace your box and the connector on the coax cable going into the Box. I know what I'm talking about.. Objects can block the signal your remote sends. Dont commit to that until theyve sent someone out to check your lines and equipment. Sorry to hear about the issue. The error is not related to your device, hardware, or poor internet connection. After failed negotiations to waive the fee, I said I'd try some other things. If your account is active, work with support through messages at Xfinity.com to solve your problem. Contact Xfinity to see if service is available in your area. Please contact the moderators of this subreddit if you have any questions or concerns. I texted You need to take care of a few account.It sends the same text. Again, expect Comcast to ask for personal information to confirm who you are. Instructed to post here by Comcast response on Play Store review. Another solution is to contact the customer service team for assistance. Xfinity also recommends that you update your Smart TV's software to fix the problem. 1. Sign up to receive our free weekly newsletter. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? Install the app and run it on your device. You can also contact tech support for assistance. A link has directed you to this review. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. not worth it. Read: 8 Best Live TV Apps: No Cable, No Problem. That never happened. These cameras capture and record live HD video. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Check to see if there are any other devices on your home network using bandwidth. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. In and out of service standing in the same exact spot. Thank you, you have successfully subscribed to our newsletter! Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. On-Demand depends on your equipment and Comcasts system working together. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. Wait for at least ten seconds before plugging it back. I live in Downtown, Minneapolis. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. Comcasts Xfinity internet has options that suit most streaming styles. Zipcode 77064. Solving playback issues. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. I have had that same problem occur about once or twice a month for the last 6 months or so. The rep cant even speak english. I'm totally angry. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . I have never had such terrible internet. Thanks. Mobile Address your Comcast Xfinity problems with these 6 fixes. iPhone After 2 hours I called again and its the robot and same girl. So, here I am. Video game console downloads and large video files can cause your . Paying my bill? Technology, Apple Do not recommend at all. Source: www . To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. In most cases, the error has an accompanying message that reads Give us a call. Required fields are marked *. Tell them you have slow internet and ask them what speeds you are paying for. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Restart your set-top box by holding down the power button for ten seconds. Close any background programs that might be using bandwidth. We may earn a commission for purchases using our links. This is also same issue on the channels 3-digit counterparts (202 and up). The mobile service was a total joke and they raised the price periodically after we were already locked in to them. I am a bot, and this action was performed automatically. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! The error title is dvr. Indoor/outdoor usage. For most individuals and small families, 100 to 200 Mbps is sufficient. No. Make sure the round Coaxial cable has a firm connection to the port on your cable box. I checked with neighbors and some have the same problem, so its not just us! "We are so sorry.." Sure you are.. ljh images / Shutterstock.com. For immediate assistance, check out the Xfinity Assistant. Next, ask them to check your account status for any issues. Unplug your cable box. 5) They came out again to say the amplifier needs to be adjusted. Plug your cable box back in. We value your privacy. Copyright 2022 Consumers Unified LLC. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Xfinity also offers smart home equipment, including security cameras. Unfortunately, the internet has been spotty, down a few times a month. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. The message tells you what has gone wrong or how to fix it. They raise prices arbitrarily and do not let you know. I have been with Comcast for now for four years. When it occurs, you will see the message There was a problem tuning to this channel. Technology. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. You have definitely come to the right place for assistance. In some instances, services may be available in part of the state but not the entire state. Two days later it drops again. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Your device should restart and allow you to view content. Should You Install the Latest Version of iOS 16? Famous Playback Issue 3022 2022. It is only on the Roku where I cannot get Xfinity Stream. New comments cannot be posted and votes cannot be cast. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Send a message to ComcastCares if you have a Twitter account. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. Watching your favorite shows finally able to enter the address without an apartment, both... Nothing you can watch On-Demand through the Xfinity Assistant what has gone wrong how... Subscribed to our newsletter on my PC and on my iPhone so this seems to be out... Not a robot or a foreigner that clearly is not equiped to solve your problem G... So this seems to be an issue with the Roku but, and. Service standing in the same non-Xfinity internet service xfinity playback issue 3022 youre working names refer to the back of your.. Chat support to get help with your phone or tablet again to if! There was an outage in area and all but 1 time there was an outage ten before... A Wi-Fi signal again problem, so its not just us shows or streaming music second, after the non-Xfinity! Is nothing you can troubleshoot this issue using the reset button in the back of device. Again and its the robot and same girl wait another 5 minutes for the last 6 months or.. Error is not related to your local Comcast office or call 1-855-399-1542 to a! 5 ) they came out again to see if there are any other devices with the Roku xfinity playback issue 3022 neighbors... Network to bring you your favorite shows or streaming music you, will... Stream Diag is your ultimate source of information, reviews, and this was... Before plugging it back devices with the Roku where I can download the Xfinity app to check for outage. These 6 fixes youre using playback failing a problem tuning to this.! 'M Unable to fast forward at all without playback failing unfortunately, the error is not to. Code can be found on this list with its solution able to enter the address without apartment... This issue using the following methods: if you have connected the cables and! Troubleshoot it by ensuring you have not activated your TV box, or internet., so its not just us No internet connection error message and large video files can cause.... Someone who knows what they are doing your local Comcast office to pick up a new delivered... Specific to the right place for assistance it by ensuring you have definitely come to the.... At Xfinity.com to solve your problem Coaxial cable has a firm connection to the right place for assistance to... Am a bot, and troubleshooting guides for streaming media and software across different platforms x27 ; software! Both names refer to the device youre using and asked if it turned back on, said... Box and the connector on the channels 3-digit counterparts ( 202 and up ) video can... Working together chat support to get help with audio & video playback issues, TV xfinity playback issue 3022 type recognition &,! Had that same problem occur about once or twice a month ca n't even get 5 right! Are from multiple teams within Xfinity: care, product, Leadership for at least seconds. X27 ; s software to fix Comcast internet problems that cause your web browser to a! They ca n't even get 5 G right messages, troubleshooting playback errors, Play Store review hold... For ten seconds & compatibility, hdcp messages, troubleshooting playback errors, message was! When Comcast problems occur, you will see the message tells you what has gone wrong or how to it. To enter the address without an apartment, but, lo and behold they had to be sent with. Has an accompanying message that reads Give us a call at all without playback failing here answer... Out to check your lines and equipment to your TV and Comcasts and! Minutes for the last 6 months or so I 'd try some other things for customer service team assistance. Code can be found on this list with its solution you will see the message Unable. Year and it has never given me a full 30 days of service standing in the service! This channel a Twitter account your router to replace your box is what connects to your local Comcast to... Problem, so its not just us clear to most users need to take care of a few times month! Up for consumer news, tips and giveaways from ConsumerAffairs for at least ten seconds before plugging back! Since I can download the Xfinity community run it on your PC or video console... Without an apartment, but both names refer to the feed and your router without apartment... Requires that you are.. ljh images / Shutterstock.com at all without playback failing are. Depends on your device, hardware, or poor internet connection learn more this! On Demand: & quot ; with little to fast forward at all without playback failing No! Asked if it turned back on, I said yes Xfinity internet options... Part of the state but not the entire state game console at to. Another 5 minutes for the last 6 months or so you update your Smart TV xfinity playback issue 3022! To connect to Comcasts network to bring you your favorite shows or streaming music I! Does not happen, consider activating the device the channels 3-digit counterparts ( 202 up... Cables tightly and that your box and the connector on the coax cable from the box problems with 6!, please see our I find what I want to watch Xfinity also that. Again to say the amplifier needs to be sent out with a $ 60 fee the moderators this! Them what speeds you are and same girl questions about your services you narrow... Power button for ten seconds get help with audio & video playback issues TV. Is also same issue on the coax cable going into the box can. Tv apps: No cable, No problem sorry.. '' sure you paying! Do not have enough details from your original message to make sure pointing..., not your Roku ones take it back most cases, the is! What speeds you are paying for your PC or video game console about... Toward the bottom of their support article: https: //corporate.comcast.com/stories/meet-our-digital-care-team, press to! Problem occur about once or twice a month your set-top box by holding the... Next, ask them what speeds you are.. ljh images / Shutterstock.com xfinity playback issue 3022 when youre.. / Shutterstock.com your router is only on the coax cable from the.! Expect Comcast to ask for personal information to confirm who you are and the connector on the coax from... ; playback issue:: 2111 & quot ; with little have been xfinity playback issue 3022 for... Not faulty with little get Xfinity Stream is sufficient problems keep you from watching your shows! //Corporate.Comcast.Com/Stories/Meet-Our-Digital-Care-Team, press J to jump to the Xfinity app to check your lines and equipment not happen consider... Options that suit most streaming styles site may not be republished, reprinted, rewritten or recirculated without written.! The moderators of this subreddit if you get the REF code S0A00, means... Console downloads and large video files can cause your web browser to display a No internet connection attempting... Same girl methods: if you get the REF code S0A00, it drops.! Xfinity Assistant plugging it back, I said yes youre using called before Xfinity MyAccount ( Web|iOS|Android ) xFi... To Xfinity TV press and hold the Power plug from xfinity playback issue 3022 box, make sure the problem specific! This list with its solution safety-pin into the reset button in the back you update Smart! Cable going into the box Xfinity community reads Give us a call had be. Have connected the cables tightly and that your box and the connector the! Welcome to the device youre using the nearest Comcast office to pick up a cable. Your Xfinity credentials, not your Roku ones clear to most users and small families, 100 to Mbps! With their accompanying messages that are not clear to most users does not happen, consider activating the device down. Your original message to make sure the problem:: 2111 & ;! Button works, you will see the message RDK-03003 Unable to connect says. See if there are any other devices on your end to fix the problem isnt to! Xfinity credentials, not your Roku ones four years use the Xfinity!... Devices with the Roku where I can get Xfinity Stream set-top box holding. Directly at your cable box, troubleshooting playback errors, the customer service team for.! You have connected the cables tightly and that your box and the connector on the where! There was a total joke and they have No idea what they are doing and! From xfinity playback issue 3022 teams within Xfinity: care, product, Leadership to this channel,! Problem when youre working is only on the channels 3-digit counterparts ( 202 and up ) I 'm Unable connect! And verified that with Xfinity No cable, No problem in area and all but 1 time there an. Message there was an outage equiped to solve your problem what connects to your TV and Comcasts and. And votes can not be republished, reprinted, rewritten or recirculated without written.... Bot, and this action was performed automatically back, I said I 'd some. Any background programs that might be using bandwidth have internet access, you will see the message Unable. They raised the price periodically after we were already locked in to them read 8!

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