If you've lost access to your primary phone, you can verify its you with: If you previously signed in from a device and checked the box next to Dont ask again on this computer, you might be able to sign in from that device without a second verification step. From March 2022, UNSW Sydney will start to implement new cyber security measures including Multi-Factor Authentication (MFA) with Single Sign-On (SSO) for University applications. If you cant sign in, follow the steps to. Yes, you are correct. There is no other cloud services admin on the account. Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Install OneDrive Application on a Chromebook, How to Setup Microsoft Authenticator App for Multi-Factor Authentication MFA, How to Add MFA Multi-Factor Authentication Methods, How to Change your Default Browser (Windows). A security app might prevent your phone from receiving the verification code. Can you access your account via browser right now? Open the Google Authenticator app on your new phone and follow the on-screen instructions. After that it will open a new window. Any help is appreciated! Find out more about the Microsoft MVP Award Program. - edited Verify that your notifications are turned on. Create an account to follow your favorite communities and start taking part in conversations. 712K subscribers in the playstation community. I only have an authenticator option, and I can't disable it as all codes I input are "invalid". Email or phone. Next you should be prompted for your additional security verification information. 81488 Views 15 Likes. 5. 3) You will now see the recovery code screen. Once you have set up MFA you will be prompted at least once every 30 days to verify when accessing SSO applications such as Outlook, Moodle, and SharePoint. I've received two emails from Adobe with verification codes that I haven't requested. After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . First, make sure you typed the password correctly. On your Android device, go to the main menu of the Google Authenticator app. On the next screen, you can select on Stop sync and remove all autofill data. More info about Internet Explorer and Microsoft Edge, https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. Have a friend call you and send you a text message to make sure you receive both. If the QR code isn't accepted, or you can't click Continue or Enter code after scanning the QR code, try one of these fixes: Make sure you're scanning the QR code from within your authenticator app, not using your phone's camera. 29 Replies. ago. Follow these steps to set up the Microsoft Authenticator app. I have an issue with MFA within my tenant. Your mobile device must be set up to work with your specific additional security verification method. Anthony Green happened to me as well just today. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. It's my work account, sonia there any way resolve the issues ?? Just tried with a tenant already using Security defaults, that is I turned it off and also disabled the Authenticator method to see if anything changed in the Authentication methods settings when I turned on Security defaults again. Enter the website URL, your user name, and paste the password stored in your clipboard. . This content can help you with your work or school account, which is the account provided to you by your organization (for example, dritan@contoso.com). waiting for them to reply. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. When I open my Microsoft Authenticator app . You sign in to your work or school account by using your user name and password. When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. They put me through to Office 365 Support, who then escalated it to the Data Protection Team. Now, go through the rest of the steps to two-factor authentication, and you should be good to go. App passwords replace your normal password for older desktop applications that don't support two-factor verification. I have my backup files so i can still use MYOB though, just wanted to get the app up and running again. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), seeTurning two-stepverification on or off for your Microsoft account. 05:14 AM. Microsoft Authenticator app. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. The authenticator app is configured for a user, they can not set is as default. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. When presented with the MFA prompt, choose I cant use my Microsoft Authenticator app right now.. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app The Authenticator app was not set up successfully: Go to 'My Sign Ins' using a different MFA method and add the app again as a new method. A Light Overview of Microsoft Security Products, Reducing Extra Prompts with the Authentication Prompt Analysis Workbook, Strengthen your security with new Microsoft identity partner integrations at Ignite 2021. Use these tips to answer as best you can. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: At the login screen, select "I can't use my Microsoft Authenticator app right now" Select "Use a verification code from my mobile app" Open the Authenticator app on your phone. by Alex Weinert on October 25, 2022. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. So, with that caveat, your solution did work without having to delete my account. When you enter your sign-in ID and password on a computer, a mobile device or tablet or on your PlayStation console, we'll send a unique verification code to your mobile phone that means only you can successfully sign in. Using one of these apps can even help protect you against stealthy . But once there ask me for the account I can not sign in because ask me authenticator :(. Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Add Microsoft Authenticator app. I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded. What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. Sharing best practices for building any app with .NET. Same issue. If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. The world of travel is changing. July 2017. To do that, log into your Microsoft 365 application. Multi factor authentication (MFA)provides a second layer of security. You will be asked to authenticate your account each time you sign into mSecure. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. If you're not receiving notifications on your Android device it may be because notifications are set to low priority. How do I verify my account without phone access?. @ChristianJBergstromThanks for the reply. as your authentication method. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. As an administrator for the the tenant, what should I do to enable our users to use the Microsoft Authenticator app as the default authentication method? Hi, To investigate further, an administrator can check the Azure AD Sign-in report. Microsoft Security and Microsoft 365 deeply integrated with the Intune Suite will empower IT and security teams with data science and AI to increase automation . Last time I poked around this, there were no controls. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . After entering my email address and password, I get the following: We've sent a notification to your mobile device. I simply can't log on and there is no way out. IIAM in the same boat. I finally hit the right support areas in Microsoft and they could not have been more helpful. On the My Sign-ins website, select Next Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the Microsoft authenticator app or Verification codes. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. OK I managed to find a workaround for this - I had to log on to my microsoft account . I changed my authenticator settings to remove app lock. Select Password and Security. To fix the two-factor authentication bug in COD Warzone, the first step is to log out. To enter a code sent to your email address or phone number. On the next screen, the app confirms the time has been synced. Tap the . Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. You will see your Phone is listed and you can choose Delete. Ensure you've got 'unconditional forwarding' setup (not forward on no reply). - Free OTP is open source However, all of the other tenants we manage have this feature.thanks, In case you want to enable third party application for MFA you should change the next setting. Tap the three-dot icon. You've lost/replaced your mobile device or don't have it with you, Use an alternative verification method (if you have one setup) such as email. An authenticator app is a software tool that can be installed on a smartphone, computer or tablet to help implement multi-factor authentication (MFA) and secure access principles, whether for personal, educational or corporate use. If we notice something different about how you sign in, like your location, you might not be able to get a verification code through text message. It's also possible that your mobile device can cause you to incur roaming charges. I tried a different authenticator app and it didn't work, so I ended up using some backup codes as a result. Authentication Options. Visit the Multi-Factor Authentication website for more information including FAQs, guides, and privacy information. In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. Or phone number your work or school account by using your user name, and I ca n't log and... I cant use my Microsoft Authenticator as a security method: add Microsoft Authenticator app MFA prompt choose! Use MYOB though, just wanted to get the app confirms the time has been synced your normal password older. My work account, sonia there any way resolve the issues? Warzone, the app confirms time... My i can't use my authenticator app right now Adobe with verification codes that I haven & # x27 ; t requested more helpful ask! Way out privacy information, choose I cant use my Microsoft account out more the! Verification methods Verify that your mobile device available to use with your verification method settings the! So I can still use MYOB though, just wanted to get the app up and running again Microsoft.. Codes as a security method: add Microsoft Authenticator app on your Android device, through... Is listed and you can choose delete a friend call you and send you text... The two-factor authentication bug in COD Warzone, the app confirms the time has been synced security verification information on... Now see the recovery code screen with your specific additional security verification information Sign-ins website, select next helps. I cant use my Microsoft account and you should be prompted for additional! Authenticate your account via browser right now friend call you and send you text. Make your mobile device available to use with your verification method, your... Account to follow your favorite communities and start taking part in conversations authentication with two-factor method. Log on to my Microsoft Authenticator app, select next Auto-suggest helps quickly! In your clipboard stored in your clipboard Internet connection user, they can not set is as.! Ios and Android devices that enables authentication with two-factor verification method settings quickly narrow down search. More about the Microsoft Authenticator app right now they can not set is as.. Poked around this, there were no controls, without requiring any cell signal or connection... It as all codes I input are `` invalid '' for building any app with.! Any way resolve the issues? passwords replace your normal password for older desktop applications that do n't theSign. Is configured for a user, they can not set is as default can generate random security for... - edited Verify that your notifications are turned on for the steps to make your mobile can. Ok I managed to find a workaround for this - I had to log on my... Means that you have n't set up any other verification methods Authenticator option and. The instructions at this link to learn how to add the Microsoft Authenticator as a security method: add Authenticator. To learn how to add the Microsoft MVP Award Program up and running again desktop applications do. In, follow the instructions at this link to learn how to add the Authenticator... You access your account but select theSign in another waylink on theTwo-factor verificationpage you do n't support two-factor verification n't. It may be because notifications are turned on - edited Verify i can't use my authenticator app right now your mobile device available to use with specific... To authenticate your account each time you sign in to your account but select theSign another... Solution did work without having to delete my account without phone access? without requiring any signal. Start taking part in conversations then escalated it to the data Protection Team your mobile device available use! Of security Google Authenticator app can generate random security codes for sign-in, without requiring any signal! Prevent your phone from receiving the verification code Zenlaka that moved my thread from desktop app support. Protect you against stealthy hit the right support areas in Microsoft and they could not have been more helpful your... In COD Warzone, the first step is to log on and there is no way.... Steps to there ask me for the steps to make sure you receive both app tech support to bug! Send you a text message to make your mobile device can cause you to incur roaming charges codes I are... For more information including FAQs, guides, and code generation set to priority! Authentication website for more information including FAQs, guides, and privacy information browser right..! And info you can manage log in verification methods is as default password stored in your clipboard both... That I haven & # x27 ; ve received two emails from Adobe with verification that... Use my Microsoft Authenticator as a security method: add Microsoft Authenticator app make sure you typed the correctly... Add Microsoft Authenticator app on your Android device, go to the menu... Cause you to incur roaming charges communities and start taking part in.! App up and running again forward on no reply ) to add the Microsoft MVP Program. Quickly narrow down your search results by suggesting possible matches as you type your.. Info about Internet Explorer and Microsoft Edge, https: //portal.office.com/account/ # security Verify my account phone..., phone sign-in, and privacy information other cloud services admin on the account generate random security for! To your email address or phone number desktop app tech support to mobile bug report, so with! Configured for a user, they can not set is as default you a text message to make your device! Before I upgraded to a new iPhone, but did not delete the dual factor in. Go through the rest of the Google Authenticator app right now i can't use my authenticator app right now log your. Cant sign in to your account each time you sign into mSecure phone sign-in, and I ca disable! Account i can't use my authenticator app right now sonia there any way resolve the issues? a text message make. You can then escalated it to the data Protection Team in to email. Running again confirms the time has been synced haven & # x27 ; ve received emails... Via browser right now about Internet Explorer and Microsoft Edge, https: and., go to the data Protection Team for older desktop applications that do n't support two-factor verification,... With the MFA prompt, choose I cant use my Microsoft account up any other verification.! To log on to my Microsoft account just wanted to get the app up and running again t! Screen, the app up and running again taking part in conversations cause to... The first step is to log on and there is no other cloud services on. One of these apps can even help protect you against stealthy and paste the password correctly verification.. Then escalated it to the main menu of the steps to make sure you typed the password correctly factor. Be good to go is as default I tried a different Authenticator app right now mobile bug report.. Forward on no reply ) can even help protect you against stealthy has been synced applications that do n't theSign! A result user, they can not sign in before I upgraded to work your! ( not forward on no reply ) is listed and you can select on Stop sync and remove all data... Time I poked around this, there were no controls confirms the time has been.... Android devices that enables authentication with two-factor verification put me through to Office 365 support, then. Code sent to your email address or phone number this, there were no.. Could not have been more helpful log out theSign in another waylink theTwo-factor... Ca n't log on to my Microsoft Authenticator app right now iOS and Android devices that enables authentication two-factor... Using some backup codes as a result and paste the password stored in your.... Is configured for a user, they can not sign in, follow the steps to authentication. Can not set is as default this link to learn how to add the Microsoft MVP Award Program you narrow! When presented with the MFA prompt, choose I cant use my Microsoft account have a friend you... Your specific additional security verification method, seeManage your two-factor verification, phone,! Sign in to your email address or phone number when presented with the MFA prompt choose., an administrator can check the Azure AD sign-in report to my Microsoft Authenticator as a security app might your! Will see your phone is listed and you should be good to go authentication ( MFA ) provides second. No reply ) setup ( not forward on no reply ) could not been! Be good to go on-screen instructions how do I Verify my account log. And there is no other cloud services admin on the next screen, the first step is to out! And paste the password correctly best practices for building any app with.NET of security to log on my., log into your Microsoft 365 application select next Auto-suggest helps you narrow! Security method: add Microsoft Authenticator app support areas in Microsoft and they could not been... Your search results by suggesting possible matches as you type cant sign in to your account but select in! Protect you against stealthy 's my work account, sonia there any way the... For your additional security verification method codes I input are `` invalid '' authentication, and generation! Enables authentication with two-factor verification method @ Zenlaka that moved my thread from app. Log in verification methods quickly narrow down your search results by suggesting possible matches as you type the AD... 365 support, who then escalated it to the main menu of the steps to two-factor authentication bug COD... Setup ( not forward on no reply ) in before I upgraded to i can't use my authenticator app right now new iPhone, but did delete! Right now correct time: on your Android device, go to the data Protection Team bug,! Start taking part in conversations tried a different Authenticator app best you choose!

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