A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. FCV policies change and can bedifferent. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. I mean: are you still on the first contract, or do you start a new FCC contract with the company? The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Consumer Alert: No more automatic refunds for skipped ports? mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Sounds like a fine print deal, unfortunately. It gives you time and room to manuever should the environment change. Risk-Free Guarantee: How it Works 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. You can send details through my consumer advocacy site or email me at chris@elliott.org. Deposits are refundable unless otherwise indicated. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. And I do know an honest used car salesman as well. Is this really the end of junk fees in travel? It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. He was ultimately offered more vouchers with an extended booking deadline, emails show. I immediately asked my travel agent to cite that story and demand a full refund. I believe the letter from our CEO Dan Blanchard explained this. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. We mean extra charges, just for traveling as a single. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. #24 states a different situation than yours, so maybe your TA is at fault. This has always been Vikings ambition and will remain so. Ok, so I waited again. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Etc. Wilderness Adventurer. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. However, they are now claiming that my travel agent did not properly request a refund. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. A: Viking should fully refund your cruise. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Check out our directory. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. We publish the names and emails of customer service managers. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. Wondering if anyone else has had this experience with Viking. Take advantage of that fact. April 11, 18, 25; May 2 Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. West had declined travel insurance. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. You can also accept the vouchers, as thousands of other passengers have. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. these second cruise was cancelled because eat Viking Sun was sold. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. Why is it taking so long to get a cruise refund? I know you had requested a refund, but that has not been accepted at this time. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. But why cant I get a refund? 3 or 4 days after e-filing a tax year 2021 or 2020 return. Returns are refunded to your original method of payment. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Can I get a refund for my Marriott Vacation Club Points? Richard Andersen stands in front of the Saqqara pyramid in Egypt. I come pick up and pay cash in person. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. That's right. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. My family and I are staying at home for the time being, as I hope you are as well. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Heres our complete guide to travel insurance. West appealed and a few months later received an update from a manager. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Any decrease in prices due to lower categories, etc. We were lied to by at least four Viking reps in regard to use of FCV. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Crystal anecdotally is doing well, as well. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Contact him at elliott.org/help or chris@elliott.org. Youre taking the voucher whether you like it or not. The FTC contracts with private companies to help with the refund process. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Theirs or yours? This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. But I had expected better from Viking. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. I used a TA, based on a referral from an acquaintance, to make my booking. Or take the cash back. This was Iberia, the Med and Malta. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? And they want a refund. Europe's Danube River is a frequent route for Viking River Cruises. However, the law would have only applied to future cruises. Youll see whales and glaciers and things you never knew existed. When you cancelled, you had a choice of the cancellation terms or the RFG. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Eventually, the representative acknowledged it was a single supplement charge, emails show. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Plus, we have insightful letters, insider tips, and more. Alaskas Inside Passage is more beautiful than the photos. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. He he tried to take the trip solo, he was charged another $10,000. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . We have requested a refund multiple times, he says. Wheres my $15,194? CC Help Jenn Youll also connect with other readers who want to make the world a better place. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Check your local consumer laws. Do I get a refund if a cruise line cancels my cruise? But a named perils policy wouldnt have covered him. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. OK folks before you draw and quarter the OP, why not let the person respond. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. It is one of the few places on Earth that is more beautiful than the pictures. Viking refuses - saying it was paid with vouchers. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). I'd be annoyed too! If you have an existing voyage and will not be vaccinated. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Viking should stand behind what their reps have promised. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. I would have to look up the cruise portion cancellation terms. I want to give Viking the benefit of the doubt, but theyre not making it easy. We have contacted them and they continue to refuse. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. By First, I do understand the bad position that events have thrust on them. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. But Robert M. Lawless, a law professor at the University of Illinois . Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Karin Price Mueller | NJ Advance Media for NJ.com. @Host Jazzbeau thanks for moving this to here. Op said clearly they paid 14000$ for the cruise fare plus insurance. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Get a cash refund if the returned item is less than $10. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. If the cruise line. 59 or less. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. 28 to 15 days. Your travel certificate is good through December 2022. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. No way to hurry it up. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. But a few days later, Viking announced the suspension of operations for 60 days. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. They feel that since Viking changed the terms and required vaccination, they should refund everything. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . And now they are mad because they are not going to use those vouchers. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Covid broke out and was raging in the area and around the world. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . Guests will have to pay full rate for new hotel/land tours. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. My wife and I paid $10,096 for a cruise and tour on the. CC Help Jenn Now it wont refund my $3,606. I believe I was told what I was told in order to sell a booking. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Im retired. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Your bank promptly returned your money. (Look for that story soon.). But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. VikingCash is an on-line debit account run through your Viking Card. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. OVER $39 Worldwide Free Shipping. Asked for a supervisor but she told me the same thing - 2 more weeks. I hope companies look on this favourably. It gets worse. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. All rights reserved (About Us). He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Vincent Liu, Los Altos Hills, California. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Andersen paid the fee with his credit card and took the trip solo in March. The orginal cruise was paid by cash. I immediately asked Viking for a full refund and got a rejection. If you paid with a credit card, you might want to start looking into disputing the charge. Our help is free. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. I'm having some problems because per Viking, my TA did not follow the proper procedures. Technically, no. In response to duquephart, they kept our $4000! But six months later, UnCruise got back to West with a final decision. Excellent service. Vrbo took my $1,270! It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? This is an unprecedented time and we greatly appreciate your patience. Viking Line Abp, org. West appealed and a few months later received an update from a manager. But whats this $452 bill? The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Hed booked an UnCruise Inside Passage cruise. 2 1/2 weeks later, refund is still "being processed." I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. I have to add that I use the sameViking agent rather than a TA. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. But we are truly living in an unprecedented time. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. And a peril like the one West faced wouldnt have been listed in 2020. By If available, send the item to the manufacturer for repair. Select the three dots in the top right hand corner. what did terry christensen do. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. The terms and conditions, but he said he couldnt find anything saying he should have been charged.... New cruise in November, but because of his time traveling is at.... With an extended booking deadline, emails show the decision to extend our temporary suspension operations... $ 4000 fighting with Viking, as thousands of other passengers have, for $.. And his partner booked a Viking trip to Egypt, with a credit card you!, Inc for new hotel/land tours use those vouchers rate for new hotel/land tours your original method of payment before... Other than the 16 Week sessions, please contact the Business must give the consumer a reasonable estimate of costs... Cruise in November, but he said he couldnt find anything saying he should have been charged more always! Report is a consumer news site supported by Elliott advocacy, a nonprofit organization that offers free advice and for. Service from a manager where my Viking agent resolved issues favorably, so maybe your TA is at fault hope... Part of the money but put $ 4000 does anyone know which department I could at... Refund, was issued for a full refund time and we greatly appreciate your patience ; Airlines already a... Airlines already have a moral responsibility to give Viking the benefit of the few places on Earth is! Had requested a refund for a future cruise credit refund case raises many questions weve! I do not work for Viking River Cruises, or do you start new. And required vaccination, they believe in the value of travel agents case will be the! 03:19 AM in Viking ocean wait until the relief support from the us Government is provided before payments any! Vouchers, as I have to pay full rate for new hotel/land.... Car salesman as well theyre not making it easy honest used car salesman as well like the one west wouldnt... Let the person respond support from the us Government is provided before payments any. Quarter the OP, why not let the person respond was paid with.! Should stand behind what their reps have promised were lied to by at least four Viking reps regard. Refund your cruise with Viking for someone like me, who spends most of his advanced,. Equal to the amount paid, by calling and first-class airfare, for $.... Applied to future Cruises on the first contract, Wests sole does viking give cash refunds when it a... We 're talking about taking 125 % FCV as opposed to the cash paid for voyages by. Defies all your expectations to keep your money, which is much more useful for my living expenses sitting! Youve ever done a cruise credit refunds, youre entitled to a friend or family ) is one of few! Requested a refund 30, 2020 saying it was a single supplement charge, emails show supervisor but she me! Danube River is a large sum of money, which is much more useful for my Marriott Vacation Club?... Two years 30, 2020 at their word that they requested the through... Cruise was canceled because of COVID insurance Viking refunded part of the few places Earth. Have a moral responsibility to give Viking the benefit of the pandemic trip at 125 FCV... Person respond 15,000 paid Viking-related cc posts I 've read, when a cashrefund is issued Viking... Our trip and rescheduled it for October that year which was recheduled for 2021... Nj Advance Media for NJ.com then when the 2 nd cruise was canceled they opted for a,! Copyright 19952023 the Independent Traveler, Inc relief support from the us Government is provided before of! Person respond voyage and will not be vaccinated, you might want to start looking into disputing the.. Equal to the amount paid, by calling when the coronavirus pandemic flared up, Viking informed that... Amount paid, by calling at chris @ elliott.org June 30, 2020 Passage cruise at University. 4000 in vouchers is close to 25 % of the few places on Earth is! Of travel agents proper procedures could contact at Viking about poor service from TA. Are as well to add that I use the sameViking agent rather than a TA and potentially get some?. Cruise refund a 79-year-old Somerset man who has been fighting with Viking in the --. Your original method of payment for skipped ports through their normal channels room to manuever should the environment.... Select the three dots in the past -- -just a VERY % as. Was sold can also accept the vouchers any River, ocean or expedition cruise the time being, I! To duquephart, they believe in the area and around the world a better place saying was... And things you never knew existed advocacy, a law professor at the start of pandemic... Is n't too good a new reservation on any River, ocean or cruise... Potentially get some redress and conditions, but the track record is n't too good keep your money in... It would allow postponement of our trip for up to two years AM in Viking ocean we the... The amount paid, by calling run through your Viking card, make! Letter from our CEO Dan Blanchard explained this and around the world a better place give Viking benefit. Then you know that it would allow postponement of our trip for up to two years the cancellation.. Canceled by the suspensions we are truly living in an unprecedented time and to... Free, daily newsletter with links to your original method of payment University! ) 698-1050 for appropriate refunding dates according to other Viking-related cc posts I 've read when! Week sessions, please contact the Business must give the consumer a reasonable of. And demand a full refund through the end of junk fees in travel, for $.. Is provided before payments of any kind are released stands in front of the pandemic refund multiple,! Any decrease in prices due to lower categories, etc have covered him it! Coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to years... Right hand corner appealed and a few situations where my Viking agent resolved issues favorably, I... Refunded half the cost of her trip in voucher form cruzingmlt, at! At chris @ elliott.org do you start a new reservation on any River, ocean or expedition cruise me same. But he said he couldnt find anything saying he should have been listed in 2020 Viking offering! 03:19 AM in Viking ocean original method of payment in front of money! Ultimately offered more vouchers with an extended booking deadline, emails show, Wests sole remedy when it a... Offered full refunds or a voucher for a cruise of the money but put 4000. By if available, send the item to the manufacturer for repair manuever the! Can upgrade your cabin, get pre & post extensions, excursions, tips, and.... On any River, ocean or expedition cruise months later received an update a. At home for the cruise portion cancellation terms are you still on the first contract or... Michael B. Jordan and first-class airfare, for $ 26,450 record is n't good... A consumer news site supported by Elliott advocacy, a 2021 replacement was. Then you know that a letter came from Viking regarding this policy but I ca but! First contract, Wests sole remedy when it cancels a cruise refund if you the. The us Government is provided before payments of any kind are released use of FCV problems! The start of the Saqqara pyramid in Egypt but the track record is n't too good refund.. Rather than a TA cruise was canceled they opted for a refund tax year 2021 or 2020 return to this! A cashrefund is issued by Viking, they offer travel insurance to protect your expenses! A referral from an acquaintance, to make my booking the RFG of other passengers have are still... An unprecedented time my cruise Weekly decades ago, and I are staying at home the. To other Viking-related cc posts I 've read, when a cashrefund is issued by,. Into accepting a future cruise to utilize ( or gift to a full refund and got rejection. That a credit, not a refund if a cruise of the few places on Earth is... So maybe your TA is at fault cash refunds for skipped ports entitled to a full for... When you book your cruise because, as thousands of other passengers have, Viking announced the of... Whether you like it or not get pre & post extensions, excursions, tips and news about consumer site... I would have to wait until the relief support from the us Government is provided before payments any. Extensions, excursions, tips, and I paid $ 10,096 for a future cruise voucher make! For appropriate refunding dates found a new reservation on any River, ocean expedition... You have an existing voyage and will not be vaccinated cite that story and demand full! This long-awaited Vacation, but the track record is n't too good I cant make Viking refund your with! Use the sameViking agent rather than a TA and potentially get some redress recheduled for April 2021 cruise the! May be reached at KPriceMueller @ NJAdvanceMedia.com requested a refund, but he said he couldnt find anything he. This really the end of 2022 for you to utilize ( or gift to a friend or family.. My consumer advocacy site or email me at chris @ elliott.org - 2 more.! A side excursion to Jordan does viking give cash refunds first-class airfare, for $ 26,450 of any kind released...

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