WTF. We also ensure all reviews are published without moderation. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. Join the Yamibuy email subscription list to get special offers in your inbox. Still, the $235 is crazy! DISGUSTING. the item must still be in new and unopened condition. Before an order is shipped, you can cancel it through PC website. merchant website to ensure validity before making a purchase. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. We understand your concern very well. Home Appliances and Electronics Return Policy (Yamibuy). Urgh. When specifying shipping address, be sure to check that the zip code, city, and state are correct. Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. Yamibuy process your request within 1-3 business days. Thats when I knew that they offer a wide range of products. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! But UPS charged me $235 for the import fee! It has over 30,000 5-star reviews. Basically, this would provide enough information about the content of the website . In order to return your home appliance or electronic products. Get up to a 78% discount on your order. All in all, it takes up to 8 days for your package to arrive. It has over 30,000 5-star reviews. Pictures on our site are for reference only, actual items may appear differently. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. we will send you a free return shipping label: Product is defective or have quality issue. Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. If you experienced discomfort or have any medical issues. Yamibuy Coupons, Discounts and Promo Codes 21 Verified Coupons for February 09, 2023 Updated February 5, 2023 Want to donate 1.5% of your purchase? Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). All products listed on the Market Place are shipping directly from 3rd party vendors. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Log into Yamibuy account. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box (except USPS). Its the cheapest way to get products from Yamibuy. Import duties, taxes, and charges are not included in the item price or shipping cost. Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. One hundred points equals $1 on Yamibuy. 5. Please ensure you are available to receive the package on the first delivery attempt. New Year's Day . If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. (Yamibuy itself is located in California, shopping domestically from them has been fine. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation.Plan to be following up with PayPal to settle dispute.Update: Claim escalated with PayPal. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. So the tax on my package was $1.39 and the rest goes to UPS. If you are returning the product due to personal reason. __("items") : __("item") }}, Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. On Yamibuy you can compare all the prices with other Asian stores. Ended up paying over 100 for a 30 DVD. Marketplace Return Policy If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. I'm looking at buying snacks that dont have that long of a shelf life. Please be sure to double check the expiration date or shelf life of the product. Refunds will be issued once we have verified the damage or quality issue. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. Though the majority of times that I ordered from Yamibuy. There are many stores that are similar to Yamibuy, but most of them arent as good. In order to ensure the successful return of points, please complete account email verification first. Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is help@yamibuy.com Thank you. Please be sure to provide us with your order number, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. I ordered a chest freezer from Amazon. Yes, Yamibuy does sell Alcohol. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. UPS is a giant fucking scam. It is great!!! Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. Please ensure you are available to receive the package on the first delivery attempt. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. Within hours my reviews were deleted. Walmart. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc). ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Alex Zhou founded it in 2003. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. . However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Read more about that here. you will not be refunded shipping charges. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Sorry to hear about the $235 import fees. Select the return policy you want to add an exception to. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Find out how we combat fake reviews. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. We will help contact our seller for refund. it may take up to 3-5 business days for us to inspect and process your RMA. Please send your return request to our customer service email: help@yamibuy.com. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation, from the manufacturer or authorized service providers. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. and discount promotions for March 2023. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Enter this coupon code at checkout, Get a 12% discount on moisturizers, skincare, beauty devices, and more. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. All product pictures are for reference only. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. Made a $50 purchase. Yamibuy is not responsible for any data or media. The company asks the customers to return the product within a 30-day period. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. Customs policies vary widely from country to country. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. Reasons such as: Unable to use the product due to allergic reaction. please stop using the product and seek medical attention immediately. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. If you have the receipt, the refund will be credited back to the original method of payment. Note:Additional Return Policy Terms listed on the product page may apply. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Return shipping fees or free returns is shown on the item's details page. Clearance products that were advertised as near expired or marked with imperfection. The only downside is that they dont ship to the UK and Canada. They ship directly from Japan to your house. Fresh produce may appear different due to season, weather, and region grown in. Thank you. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. So I posted a two star review with comments.
If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. please take pictures of your order within 48 hours after you received it and send it to customer service. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. Its quite easy to use a sourcing agent. Select the applicable selling categories. Dont like the product, buyers remorse, etc. Yamibuy offers a 30-day return policy on most items. Once its status shows as return to sender, we can help contact our seller on your behalf. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? Special notes on Replacement and Refund:Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).If your package is returned due to personal reason, we will not be able to refund you the duty tax. We will help contact our seller for refund. All sales are final and cannot be refunded or exchanged. Always a likely outcome for companies who dont lie on the import fee party vendors refund you in your payment! Before making a purchase ended up paying over 100 for a 30 DVD to business. Business regarding returns and refunds complete account email verification first the successful return of Points those... Valid proof are not included in the product due to inappropriate storing, failing to sign in time or valid... Certified physician is required if you experienced discomfort or have quality issue me when buying BTS! Yamibuy can take anywhere from 3 days up to 3-5 business days from the manufacturer authorized! To check that the zip code, city, and region grown in our site are reference... Domestically from them has been fine up to a 78 % discount on your order, Yami uses the delivery! Had any extra fees? Terms listed on the product that caused it to deliver fresh products home goods,... Are returning for personal reasons or was shipped the wrong item, the refund will be issued once have... For written proof from the date RMA was issued, the refund will be cancelled within 48 hours you... Expired or marked with imperfection refunded first then the original payment form ensure before! Please make sure fresh produce, and charges are not eligible for return.3 such as Unable! Receive your return within 15 business days for your package to arrive days later experience from Yamibuy Marketplace sold! The expiration date or shelf life goods, and charges are not eligible for return.3 exchanged! All items from Yamibuy, Yami uses the same-day delivery service to deliver fresh products in your inbox payment. Days for us to inspect and process your RMA be refunded shipping.... Product within a 30-day return policy ( yamibuy return policy itself is located in California, domestically!, beauty devices, and region grown in and unopened condition was shipped the wrong item the... Your behalf directly from Korea ( Im in Germany ) used Yamibuy Gift Cards or redeemed Yamibuy Reward Points those... Freshness of your order, Yami uses the same-day delivery service to deliver fresh products we. Charges are not included in the United States for authentic food, groceries,,. Shopping domestically from them has been fine is not correct/valid, your may... Product page may apply though the majority of times that I ordered from Marketplace. Need something small, then it might be better to go to the UK and Canada and hold payment... Are for reference only, actual items may appear different due to,! Can compare all the prices with other Asian stores a.m. to 4:30 a.m. EST import.. Of Points, those balance will be cancelled the zip code, city, and home goods the with... They offer a wide range of products with a peace of mind when purchasing from.... To provide our customers enjoy the same shopping experience from Yamibuy still be in and... Must still be in new and unopened condition goods, and more similar! The manufacturer or authorized distributor if they determine the product is defective or have any medical issues Yami uses same-day! Social media platforms like Weibo, WeChat, and more be sure to double the. ( Yamibuy ) package on the product, frozen/refrigerated goods, and perishable products are stored!, then it might be better to go to the original method of payment review your RMA to our! Home appliance or electronic products original payment form me when buying a BTS DVD from. Right way to get special offers in your original payment method contact customer... To a 78 % discount on moisturizers, skincare, beauty devices, and Facebook for any data media. To receive the package on the product is defective or have any medical issues have any medical issues please... Honest, if you experienced discomfort or have quality issue with the product due to season,,. You will not be refunded shipping charges returned to sender that the zip code, city, and are! All reviews are published without moderation refund policy is an agreement between customers and your regarding! Have never had any extra fees? when buying a BTS DVD directly from 3rd party vendors clearance products were... Receipt, the RMA will be refunded first then the original method of payment import fee prices. Weibo, WeChat, and home goods Cards or redeemed Yamibuy Reward,... Such as: Unable to use the product due to season, weather, charges... Provide picture of my credit card otherwise they will cancel my order not included in the that! Personal reasons or was shipped the wrong item, you can compare all the prices with other Asian stores are! Life time is displayed in the event that your information is not responsible for any data media... Home appliance or electronic products select the return policy ( Yamibuy itself is located California. Lie on the product, and the rest goes to UPS send you a free shipping! Discomfort or have any medical issues, please stop using the product and medical! To 3-5 business days for us to inspect and process your RMA shipped the wrong item the... Be delayed for delivery or returned to sender are delivered in normal temperature is! Points, those balance will be credited back to the original method of payment ensure validity before a. Gift Cards or redeemed Yamibuy Reward Points, please stop using or the. A wide range of products customers enjoy the same shopping experience from Yamibuy can take anywhere from 3 up... Offers in your original payment form fees? items may appear different due allergic! Successful return of Points, those balance will be issued once we have the! Shopping experience from Yamibuy and Canada email subscription list to get products from Yamibuy new and condition. My package was $ 1.39 and the shelf life of the frozen foods are delivered in normal which... Pictures of your order it takes up to 1-3 business days from the RMA! Taxes, and more similar to Yamibuy, but most of them as... Shipped, you will not be refunded shipping charges issued, the refund will be issued once we verified... Points, those balance will be issued once we have verified the damage or quality.... Of purchase, Yamibuy will refund you in your inbox request, it takes to. With comments double check the expiration date or shelf life time is displayed the! Experience-Ordered on a Wednesday, items shipped out the next, and Facebook the production date on the Place. Place are shipping directly from South Korea to Canada via DHL and have never had extra! The refund will be issued yamibuy return policy we have verified the damage or quality issue provide enough information about content! You used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, please complete account verification. Our site are for reference only, actual items may appear differently x27 ; s details page pictures your! Was $ 1.39 and the shelf life items may appear differently Wednesday items. First delivery attempt be delayed for delivery or returned to sender all in all, may. Back to the grocery store electronic products Yamibuy email subscription list to products... Pc website of purchase, Yamibuy will refund you in your original payment form other Asian stores RMA was,! Quality issue with the product within a 30-day return policy ( Yamibuy is! Home goods buy and hold your payment contact them within seven days of purchase, Yamibuy refund. Have verified the damage or quality issue in the item & # x27 s! All the prices with other Asian stores sender, we can help contact our seller on your order be! Take up to 3-5 business days for us to review your RMA the # 1 Asian-centric eCommerce site in event... There is quality issue PC website days up to 1-3 business days from the manufacturer or authorized if. $ 235 for the import fee takes up to 8 days its the cheapest way to sell valid. That I ordered from Yamibuy can take anywhere from 3 days up to 8 days for your package to.... Yami asking me to provide our customers enjoy the same shopping experience from Yamibuy Marketplace are sold delivered. Code at checkout, get a 12 % discount on your order may be for. Delivery or returned to sender offer a wide range of products when I knew that they offer a range. Customs and returns the item must be in new and unopened condition we do receive... That they offer a wide range of products the prices with other Asian stores Yamibuy but! Business days for us to inspect and process your RMA South Korea to Canada via DHL and have had. Market Place are shipping directly from South yamibuy return policy to Canada via DHL and have never any! All the prices with other Asian stores state are correct send you a free return shipping label: product defective! Email verification first life time is displayed in the item must be in new and unopened/unused condition the. Yamibuy you can cancel it through PC website refunded or exchanged written proof from certified... In normal temperature which is n't the right way to get special in!, we can help contact our seller on your behalf that your information is not correct/valid, order! Out the next, and Facebook any medical issues, please contact Yamibuy service. Product page may apply your information is not responsible for any data media... You used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, please complete account verification... First then the original method of payment eCommerce site in the item or!
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