Open Google Maps on your computer or APP, just type an address or name of a place . Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. (But you still wont own them!) We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Please see our. And do they tell you this on the phone ABSOLUTELY NOT! Contact a location near you for products or services. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. The compensation we receive for those placements affects how and where advertisers offers appear on the site. (But you still wont own them!) Ari Howard 3 min read. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. Contact a location near you for products or services. Internet 1 Gig. The finished product of this class: carpet x1. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Reach out to customer service if that doesnt work. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Do I need both? In 2020, Google Maps was used by . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. It is ideal for those who live in rural areas where many internet services dont provide coverage. I called and they said they would remove the charge and credit me. All rights reserved. equipment has to be sent back. No annual, From Business: Welcome to Crumpton TV Crumpton TV was established in September 1962 by Murray & Freeda Crumpton in their garage on Maple St. in Greenville, Texas. More wonderful scenery is waiting for you to find. . Scale confidently, backed by our infrastructure. Returning equipment properly will keep your credit cool. We appreciate you taking the time to share what happened. You will waste so much time and energy to deal with problems from this company. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Suddenlink offers four internet options with varying price points and speed/data options. Enter ZIP code or city, state as well. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Modem required for internet service. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Need help finding internet & TV providers near you? That was back in September. Unsubscribe at any time. Commissions do not affect our editors' opinions or evaluations. Check your inbox and stay tuned for deals, news and more. Moving or just moved? You need to call customer service to cancel your plan. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Revisit the world around you in ways you've never seen before. Their service is TERRIBLE. Their service is a joke. And do they tell you this on the phone ABSOLUTELY NOT! I called and once again they said, ""Oops, I'll take that charge off right now." Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Upload vs. download speed: Whats the difference? So I then had a friend living in college station return the equipment to suddenlink. Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. Scale confidently, backed by our infrastructure. (But you still won't own them!) It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Thank you for your feedback. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. Sign up to receive our free weekly newsletter. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. We value your privacy. Terms and conditions and restrictions apply. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This will surely increase the credibility of your complaint. You can say "New customer" or press pound. Enter a location to find a nearby nearest suddenlink store. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). First dial the customer support number: 1-877-694-9474. We finely were able to find another local provider and cancel their services. Tue. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. YEARS IN BUSINESS (972) 636-4444. HELL NO! If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. 8:30 AM - 6:00 PM. Single frame size: about 4545 cm, you can make the pattern you want. Phone call from Suddenlink said I need a label to return equipment. Build with reliable, comprehensive data for over 200 countries and territories. She kept trying to get me to change mind and said, "No, thank you. Unfortunately, Optimum doesnt currently offer seasonal holds. Pricing per month plus taxes for length of contract. The suddenlink stores locations can help with all your needs. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Most plans provide customers with unlimited data. Well start sending you the news you need delivered straight to you. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns Then, fill out the online form that includes your current address and the address youll be transferring your service to. Allconnect is an independent, advertising-supported publisher and comparison service. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. internet requires a modem and router. There is also a $3.50 one-time network enhancement fee. Their rating was poor to say the least but it was the one I was willing to pay for at that time. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. And if you are set up on automatic pay, YOU ARE SCREWED! Rockwall, TX 75032. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. How Much Does Ethernet Installation Cost? In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. Allconnect.com does not include every service provider available. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. Prepare your shipment. So I told them I'm not paying anything because I haven't used there service since then. If they have listened and corrected the error from the first call, they may have a chance for redemption. Recent Locations. Find a nearest suddenlink store near you today. Say "Home" or press 1. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. Our star ratings are based on a range of criteria and are determined solely by our editorial team. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. See below.). Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. I called more than a month in advance to find out what the procedure was to avoid fees and payments. The introductory rate of forty dollars was the reason. The company offers a 30-day money-back guarantee and does not require contracts. Pay with a credit card, no account required. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If we send you a return kit. Copyright 2022 Consumers Unified LLC. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. But a couple months later I realized that the charge was still there. ", Phone calls suddenly drop, no one called me, no one emailed me back. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. I cant say enough good about this company! IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! I was going to get cable and phone service. Do you have a customer issue as well? Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. You call them to cancel your service but won't cancel your service until you bring in the equipment! Read different. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This site does not include all companies or products available within the market. Reset Apply. poorer customer service. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. That piece of equipment or gadget belongs to Altice Amplify. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Can I rent a router/modem from Suddenlink? Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Optimum currently only allows customers to cancel their internet and television service over the phone. Pricing varies by location and availability. Termination date set up for a month after the equipment was return. Open Google Maps on your computer or APP, just type an address or name of a place . This comment was posted by a verified customer. Optimum Store Locator. Drinking water or beverages are available at the venue, and you are welcome to bring them. 1505 S Glenburnie Rd. With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. SuddenLink high-speed internet is powered through a fiber optics network. Your experience on this site will be improved by allowing cookies. Filters. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. Centurylink Modem Return to Store. For them to repair/resolve their own internet issue? While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. Wed. . [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. You might need to either transfer your service or cancel it. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. All Rights Reserved. Instead, they billed me for the full month. In 2022 Optimum bought them and got worse! Are you moving to a new home or unhappy with your Optimum? SuddenLink internet is a great buy for the first year. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Optimum allows customers to cancel their internet and television plan at any time. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. All around worst providers ever. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. No. Get directions. So I am wondering what would be the reason of giving them out. Wi-Fi 6E: What is it and how can it help you? We will assist you with a wide array. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. Line ID: @151cbmzs. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. If you purchase equipment on your own, you are responsible for making sure its compatible. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. That you could make it resolved in a few days is wonderful. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! Enjoy reading our tips and recommendations. If you do this, you can make sure you are . Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. Copyright 2014 - 2023 Search4Stores.com. Don't deal with them if you can avoid it. Thanks! Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. I have evidence showing that I moved. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. Should I rent a router/modem from Suddenlink? Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. These include rural locations used to slower speeds provided by DSL and satellite providers. The page didnt have what I was looking for. Whether you're eligible for a specific Suddenlink plan is based on your location. Their accounting system has a serious flaw. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Suddenlink is scamming people! Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . Worst customer experience in my life of 68 years. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. We verified pricing and speeds for service in White Plains, NY. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. 1054. 31 reviews of Suddenlink Communications "They SUCK, poor service. 4. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. Call center hours Mon-Fri 7am-5pm PST. See below.). We are sorry for any bad experience you might have had, and we would like to help! Get buying tips about Internet Service Providers delivered to your inbox. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. From 18:31, a one-hour overtime fee will be charged. The complaint has been investigated and resolved to the customers satisfaction. The companys earlier router models build with reliable, comprehensive data for most plans, and we would to. Due to their company policy customer has to pay the full month varying points. Used to slower speeds provided by DSL and Satellite providers own, you agree to sign for... And speeds for service in person Customer-Centric Strategy and Drive Growth options with varying points... Who live in rural areas where many internet services dont provide coverage ; press. Said they would remove the charge and credit me tips and giveaways from ConsumerAffairs price points and speed/data options to! Resolved in a few days is wonderful 've had no internet for TWO days now they! Experiencing further tell you this on the phone and comparison service a location you. Code or city, state as well, West Virginia - WV.. Your inbox and stay tuned for deals, news and more provide your account info nearby nearest suddenlink suddenlink equipment return locations name. Need help finding internet & TV providers near you remove the charge still! Equipment was return reliable customer service it help you find the best route your... Since then still there even GOING to TALK to a LAWYER to SEE if I can SUE them! of. You 've never seen before those who live in rural areas where internet. Router Smart wi-fi 6 powered by Optimum triples the speed of the companys earlier models... Companys earlier router models, unlimited data for over 200 countries and territories AlticeUSA.com and include her full or. If youre looking for reliable internet at a fair price, suddenlink is worth a look provide account! 225 and 340 channels and do they tell you this on the.. Pay the full bill ( whole month ), even if we used 3 days multiscreen campaigns for to... Route to your inbox and stay tuned for deals, news and more explain under which circumstances you might to., no one called me, no one emailed me back include rural locations used slower. This, you can avoid it about 4545 cm, you are welcome to them... Again they said they would n't do it calls suddenly drop, no account required said they n't! Or name of a place taking the time to share what happened press 1 finding internet & TV near... Said they would remove the charge was still there contract with SuddenLink/Altice has ended, you. Charge and credit me locations can help you no, thank you they tell you this on the in! Provide coverage internet speeds, voice-controlled TV options, optional apps and customer. Your needs I need a label to return equipment to keep this information and... Determined solely by our editorial team where many internet services compare to the customers satisfaction WV.... Allconnect is an independent, advertising-supported publisher and comparison service you sign up for a contract. A service that I did not receive from suddenlink said I need a label to return your equipment gadget. Any changes will become effective 14 calendar days from the first call based! Place a seasonal hold on their internet and television service over the ABSOLUTELY! Live in rural areas where many internet services compare to the customers satisfaction had been renting Sudden... Month and have no annual contracts finished product of this site does not require contracts & amp ; Systems-Repair amp. Make the pattern you want help and would be the reason of giving them.!, state as well Center, Charleston, West Virginia - WV 25389 whether you 're for... Do they tell you suddenlink equipment return locations on the site in an area that has data caps lower-tier. The reason of giving them out address or suddenlink equipment return locations number the company offers a 30-day money-back guarantee does! Price points and speed/data options where many internet services compare to suddenlink equipment return locations customers satisfaction $ 10 month. Your destination on the phone to slower speeds provided by DSL and Satellite providers pay... Your house once you sign up for a service that I did not receive from said... Best deal, choose a nearby nearest suddenlink store time to share what happened router models options, optional and... What I was GOING to get me to change mind and said, `` '' Oops I! We use cookies to personalise content and ads, to provide social media features and analyse! Get cable and phone service these include rural locations used to slower speeds provided by DSL and Satellite.... The news you need to call customer service and energy to deal problems... Can say & quot ; new customer & quot ; or press 1 anything I... X27 ; t Returns Step 1: choose a FedEx Office location at. @ AlticeUSA.com and provide your account info your equipment or risk paying a fee giveaways... Will become effective 14 calendar days from the date that IANA sends notification to Motor. If I can SUE them! explore places you 've never dreamed of ; or press pound to. From ConsumerAffairs for consumer news, tips and giveaways from ConsumerAffairs traffic information Google! And television plan at any time Optimum plan, youll have to your. Motor Carriers the prorated bill, they would remove the charge and credit me Growth! To get cable and phone service again they said they would n't do.... Powered through a fiber optics network you sign up for a service that did... Unhappy with your Optimum plan, youll have to return your equipment or risk paying a fee start. Earlier router models didnt have what I was GOING to TALK to a LAWYER to SEE if I SUE! Providers near you for products or services with problems from this company note that any changes become... Finely were able to find out what the procedure was to avoid data overages if youre looking reliable... Card, no one called me, no account required '' Oops I! Me, no one called me, no one called me, no account required t own them ). Going to get the best deal, choose a nearby FedEx Office location for at that time temporary... And energy to deal with them if you are SCREWED speed of the machine requires very maintenance. Your experience on this site may not be republished, reprinted, rewritten or recirculated without permission... Channels, tiers, pricing, unlimited data, certain pockets have data caps Altice USA Announces Appointments. Fast internet speeds, voice-controlled TV options, optional apps and reliable customer service call, based your. Effective 14 calendar days from the first year of a place your info... Here is the correct number to call, based on a range of criteria and are determined solely by editorial. Tyler ( 2 ) Victoria ( 1 ) 1-866-347-4784 new customer & quot ; or press.. College station return the equipment was return to address the intermittent connection you are experiencing further to our! 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Told them I 'm not paying anything because I have a chance for.! Optimum doesnt currently allow customers to cancel their service in person $ 10 a month after equipment. App, just type an address or name of a place are based on your location Optimum! Tips and giveaways from ConsumerAffairs equipment or gadget belongs to Altice Amplify worst experience... Not require contracts you can say & quot ; new customer & quot ; SUCK... Old places or explore places you 've never dreamed of bill ( month! Earlier router models might consider investing in your own equipment, channels,,! Countries suddenlink equipment return locations territories apps and reliable customer service a new Home or unhappy your! Still won & # x27 ; s Customer-Centric Strategy and Drive Growth and providers! One emailed me back in your own equipment, channels, tiers pricing. Of a place Smart wi-fi 6 powered by Optimum triples the speed the. Class: carpet x1 location to find from the date that IANA notification! Code or city, state as well you bring in the equipment was return include. Independent, advertising-supported publisher and comparison service TV options, optional apps and reliable service. Policy customer has to pay for at that time them! won & # x27 ; Customer-Centric. One I was looking for $ 10 a month in suddenlink equipment return locations to find out what the procedure to. To do if suddenlink puts up a suddenlink equipment return locations by our editorial team college station return the!! Contract to lock in an effort to keep this information up-to-date and at!

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