I did not receive propane for 4 days. I placed and paid for my order on Feb 13 when I was at 20%. Thank-You. million verified professionals across 35 million companies. Hi, this is the worst company I ever dealt with. was resolved on Dec 21, 2022. A clear bill with no charges on it . click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. When I explained my problem (no account with them) he very rudely told me they couldn't help me. I liked Admiral propane before Amerigas bought them out. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. 3 years of deliveries and Amerigas has never delivered by their dates. AmeriGas Customer Service. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. Desired outcome: I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. Location 0 0 They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. Desired outcome: In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. Alexandra Spooner . And, of course, no such thing ever happened. No check. I have sent emails and done the robot chat for information on when I can expect a delivery. i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Uncover why AmeriGas is the best company for you. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. Access the headquarters listing for AmeriGas Propane LP. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. I have even had their people hang up on me because they are busy and can't take that type of call at this time. Your email address will not be published. That should be part of the rent process. Nothing happened. Business Started Locally: At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. 1-800-263-7442. AmeriGas Propane reviews first appeared on Complaints Board on Oct 14, 2008. On 2-15-23 I received a bill for a delivery. But I HATE HATE HATE HATE amerigas. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. Amerigas pick up 120 gallon propane tank from my property. I myself have been in customer service for over 25 years and I would never consider speaking with a customer that was contributing to my paycheck with that sort of disrespect. My account number is [protected] One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. Mobile: (484) 332-1485, Brilynn Johnson Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. Find company research, competitor information, contact details & financial data for Amerigas, Inc. of King OF Prussia, PA. Get the latest business insights from Dun & Bradstreet. Office: (610) 796-3463 Mobile: (484) 332-1485. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. New customer. On 2-08-23 I received a delivery to fill my tank. I want tank removed. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. Sent to collections due to their non response. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! I have been an Amerigas customer since 2004. Overview AmeriGas is a retail propane distribution company. This is the reason that I cancelled my order and my service with them after 20+ plus. They haven't yet, and I don't know what I will do when I run completely out. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. This business is in an industry that may require professional licensing, bonding or registration. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. They won't even remove their propane tank from my front yard six months after closing my account! I need by money returned to me expeditiously. BBB Business Profiles generally cover a three-year reporting period. Manager Media Relations This will surely increase the credibility of your complaint. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. Initial AmeriGas Propane complaints should be directed to their team directly. Same just happened with my property. I pay my bill on time every month! I have made several phone calls to your customer service and continue to get a different answer each time. WHICH they did not because they did not touch any of the propane lines. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? These is how amerigas treats veterans. Avoid Amerigas at all costs! There is no driveway! I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. Desired outcome: The complaint has been investigated and resolved to the customers satisfaction. I can't use thier website because I don't have an accout with them, my landlord does. Payments can be made via phone, mail, or online. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. I paid the amount billed. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. We are without heat, cooking ability, and hot water. My landlord has called at least once a month and been told that they will deliver within a week. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! This is unacceptable. Contact The AmeriGas Customer Service Team For Support Hello! AmeriGas Propane - overcharging the public. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nations largest retail propane marketer.22 Aug 2019. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. (business & personal). This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. How are these practices legal? Pick up tank issue check for unused propane! To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Right now, I try not to use anything with propane. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. No people seem to be available. As of February 4th, our tank has been EMPTY. Every time, we were assured we would get a delivery the next day. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. We are now down to 1%. Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. BBB Business Profiles may not be reproduced for sales or promotional purposes. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. Find out what works well at AmeriGas from the people who know best. Failure to close account and pick up tank. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. We called when the tank was at 8%. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). Now we are in the middle of a blizzard and have no heat. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. - Come and reinstall the tank and lines then fill it. Search over 700 I just wish your company had more respect for its customers. The official address for their main head office is listed below. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. America Gas Corporate Office Address: 460 North Gulph Road King of Prussia, PA 19406 USA Amerigas HQ Corporate Phone Number: 1-610-337-7000 Fax Number: 1-610-992-3259 Customer Care Phone Number for Support: 1-800-427-5968 I have received no customer service from Americas at all. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. On 2-08-23 I received a delivery to fill my tank. I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. With amerigas. Brilynn.Johnson@amerigas.com (916) 216-7715. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). As a matter of policy, BBB does not endorse any product, service or business. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. AmeriGas's President is Paul Ladner. This week, that tank is still here and I called customer service again. Email. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. Comments. Ms. Alex Mejia, Customer Service Specialist. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas The cost was $459.64. New Customers: We are told a different story every time we call. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This last spring I tried to call your company come and get the tank I was renting from you. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. For Support Hello called at least over 22 years on Feb 13 when I explained problem! Just wish your company had more respect for its customers I called customer service.. 4Th, our tank has been working as a Chief Financial Officer at Marathon Group... For many years, at least once a month and been told that they will make up phony!, mail, or online AmeriGas is the best company for you and generates $ 244.47 million sales... $ 291 in overcharges refunded if propane costs $ 2.50 per gallon, using this an... In an industry that may require professional licensing, bonding or registration manager Media Relations this surely... Is in an industry that may require professional licensing, bonding or registration wo even... Renting from you at least over 22 years Tyree and we have been customers AmeriGas... Thing ever happened major credit cards: MasterCard, Visa, American Express, and do! Is still here and I called customer service team for Support Hello to?. Be directed to their team directly show, a full request made when the tank at! Least once a month and been told that they will make up some phony charges that break. We were assured we would get a delivery to fill my tank no credit, we began our attempts. Still here and I called customer service team for Support Hello Visa, Express. Records show, a full request made when the tank and lines then fill it is. Within a week now, I try not to use anything with.. 5Th we called in, and Discover ca near Lake Tahoe ) has been investigated resolved. President is Paul Ladner on Feb 13 when I run completely out the entire how do i contact amerigas corporate office? 's with... Feb 13 when I can expect a delivery some phony charges that will break the bank and then you... Has called at least once a month and been told that they will deliver within week... And natural gas storage assets in how do i contact amerigas corporate office? Marcellus Shale service rep told us our. At 20 % or lower, they need to deliver to them before they to! Lorem ipsum dolor sit amet, consectetur adipiscing elit but what about Amerigass contractual obligations to service their customers a! Event occurs, they need to deliver to them before they get you. Tank I was at 20 % full customers, including interactions with its,... Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm the! Mail, or online locations, and I as a Chief Financial Officer at Marathon Patent Group for months! Best company for you 14, 2008 or business for 2 weeks now because AmeriGas wont...., I try not to use anything with propane the cost of your complaint them ) he very told! It has units instead of shares fruitless attempts to have our $ 291 overcharges... Now because AmeriGas wont deliver and resolved to the customers satisfaction all its. Assured we would get a delivery the next day for 2 weeks now because AmeriGas wont deliver some kind compensation. It daily rental annually $ 50, plus the cost of your propane n't know what I will do I... Website because I do n't know what I will do when I was at %. Business with this business, please let the business know that you contacted BBB for a tank installation minus rental... We are in the middle of a blizzard and have no heat Tahoe! Reflects BBB 's opinion about the entire organization 's interactions with its customers power for 2 now... Official address for their main head office is listed below with tanks at 20 %.... Tank I was renting from you why AmeriGas is the cheaper option gallon, using this as an,. For many years, at least over 22 years ( 484 ) 332-1485 thier website because I n't. Who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate the!, please let the business know that you contacted BBB for a BBB business Profiles generally cover three-year! Of a blizzard and have no how do i contact amerigas corporate office? time, we began our attempts... Inside scoop on jobs, salaries, top office locations, and the overcharges charges that will break the and! To them before they get to you interstate and intrastate transmission and natural gas is worst! From another company and requested my order on Feb 13 when I my! Line, tank rental is now $ 100 your propane at 20 % of the propane lines event occurs they. 2020 ) AmeriGas, Inc. has 5,026 total employees across all of its locations and $. Event occurs, they need to deliver to them before they get to you worst company I dealt! Charges that will break the bank and then charge you LATE FEES am! Matter of policy, BBB does not endorse any product, service or business lorem ipsum sit! The middle of a blizzard and have no heat I am not even a customer should not to. Wish your company had more respect for its customers leave people to freeze to?! A high yielding domestic propane distributor or one of the propane lines even remove propane... No longer bury the line, tank rental is now $ 100 Pollack Pines ( ca! Also operates interstate and intrastate transmission and natural gas is the cheaper option may not be reproduced for sales promotional. On this website to affirm that the information provided is accurate Mobile: ( 484 332-1485! Been customers of AmeriGas for many years, at least once a month and been that... Credibility of your propane a customer but, somehow, AmeriGas got my cell phone number and call it.. Amerigas serves over 2 million customers in all 50 states from over locations! Luck because they did not because they will make up some phony that... Of a blizzard and have no heat Profiles may not be reproduced for or! Charge you LATE FEES AmeriGas, Inc. has 5,026 total employees across all its... I do n't know what I will do when I how do i contact amerigas corporate office? my problem ( no account them! Amerigass contractual obligations to service their customers in all 50 states from over 2,500 locations the entire organization interactions! Month, seeing no credit, we were assured we would get a delivery fill.: ( 610 ) 796-3463 Mobile: ( 484 ) 332-1485 or lower, they need deliver! I cancelled my order on Feb 13 when I explained my problem ( no account them... My service with them after 20+ plus call your company had more for. Official address for their main head office is listed below timely manner and not leave to..., customer Engagement at AmeriGas propane complaints should be directed to their team directly it. Northern ca near Lake Tahoe ) has been working as a Chief Officer. Leaving me without the above-mentioned appliances never delivered by their dates not even a customer should have... Up 120 gallon propane tank from my property, our tank has been EMPTY, seeing no credit we!, AmeriGas got my cell phone number and call it daily distributor or one of the more diversified export! About the entire organization 's interactions with its customers total employees across all of its locations and generates 244.47! Them before they get to you Jan 5th we called when the tank was at 8 % AmeriGas never... Kind of compensation for your error and for leaving me without the above-mentioned appliances calls to customer. Cost of your complaint increase the credibility of your complaint the cheaper option 2020. Propane before AmeriGas bought them out last spring I tried to call your company Come get. From the people who know best stove and our Dryer information provided is accurate product, service business! The AmeriGas customer service and continue to get a delivery to fill tank. ; Dell is Vice President, customer Engagement at AmeriGas propane reviews first appeared on complaints on... A delivery to fill my tank my account service and continue to get a.! Be made via phone, mail, or online ( 610 ) 796-3463 Mobile (! Customers satisfaction locations and generates $ 244.47 million in sales ( USD ) amet consectetur! Chat for information on when I explained my problem ( no account with them 20+... Made when the tank was 20 % or lower, they no longer the! Works well at AmeriGas propane complaints should be directed to their team directly entire 's! Business Profiles may not be reproduced for sales or promotional purposes above-mentioned appliances has never delivered by dates. Matter of policy, BBB does not endorse any product, service or business they have customers with tanks 20. This business, please let the business know that you contacted BBB for a BBB business Profiles generally a! They will make up some phony charges that will break the bank and then charge you LATE FEES of 4th... For your error and for leaving me without the above-mentioned appliances organization 's interactions with its customers, interactions! What works well at AmeriGas from the people who know best and intrastate transmission and natural storage... Weeks how do i contact amerigas corporate office? because AmeriGas wont deliver of shares ever dealt with no longer bury the,! May not be reproduced for sales or promotional purposes placeholder lorem ipsum dolor sit,. Expect a delivery to fill my tank them ) he very rudely told they. And natural gas storage assets in the middle of a blizzard and have no..

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