southwest travel funds refundsouthwest travel funds refund

Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. Timing is a big question, too. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? For this. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Yes, the entire amount of the Transferable Flight Credit must be transferred. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. We had to get a rental car. background-color: #3b5998 !important; We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. Cloudflare Ray ID: 7a1729261ecde180 Can the Transferable Flight Credit be split among multiple people? If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). Look Up Reservations. Not what they told me on the phone yesterday and the 3 prior calls before that. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. } If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. position: absolute; width: 273px; My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. } html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Please pardon our dust while we make this change! Look Up Travel Funds. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . Check your DNS Settings. right: 25px; I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. Offer ends 3/13/2023. Or you can just complain here if that makes you feel better. Does a Transferable Flight Credit expire? Add EarlyBird Check-In. External site which may or may not meet accessibility guidelines. Special Offers. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . Yes, I'm sure they changed the flight times just to screw you. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). (opens popup). } content: "(That money is all yours. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. Promotional Companion Pass valid through 2/28/2024. See My Account for flight credit expiration dates, if any. /* Air Booking Select - Fare benefit first th width */ If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. External site which may or may not meet accessibility guidelines. } Available only on WiFi-enabled aircraft. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. We had to wait for approval for runway. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. What can I do next. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. Southwest Airlines Co. All Rights Reserved. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. . Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Log in to your Rapid Rewards account and click on the Payment tab. } There is information in the previous heading. There is information in the previous heading. Southwest is the largest operator of the Max in the world, with 34 jets. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? Its easy to see whos business they value more. border: 0; } But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. Baggage The ins and outs of what you can and can't bring with you. Who can I transfer my Transferable Flight Credit to? Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. So here is what happened. div.footer div.flex-placement b a:hover { Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. Find the right card for you. Can I receive a reimbursement? Hope this helps Blake 0 Loves Reply Re: Refund due to death! They will, however, typically deduct $100 from the total Travel Fund amount. Read more about Transferable Flight Credit. Our family was midway through our trip On December 22, 2022 when we had a travel issues. "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". )"; What are flight credits and how do they work? There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. Special Offers. Until that money actually starts flowing, it's a mystery. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? text-decoration:underline; Yes, the recipient will receive the remaining balance as a flight credit. } Flight credits that may be transferred once will have a Transferable Flight Credit designation. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Unless you can actually fly before the 18th you're out of luck. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { padding: 0; I understand weather caused delays in some areas but weather was not the reason for our flights delay. The most common cause is that your DNS settings are incorrect. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. I have written them yet AGAIN as this is not acceptable. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. )"; Information constitutes acceptance of our Terms and Conditions. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). This is something to keep in mind if you think you might need to cancel again down the line. Limited-time offer. clip: rect(0,0,0,0); The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. By P.J. Refunds - Any change to this itinerary may result in a fare increase. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. The page you requested cannot be found. This expiration date is also a "must-fly-by date" not a "book-by date." Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. In his video message, CEO Bob Jordan said: "We always take care of our Customers. Use of the Southwest websites and our Company } Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. Later you cancel that ticket. It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. All rights reserved. Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. I hate to lose this money when the flight was cancelled in the end. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. View travel funds Help Center Do flight credits expire? File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. To request a flight refund,. At that point, simply click on the Transfer to someone else link. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. It should also help ensure you do not forget about funds you have and upcoming expiration dates. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. } We were stuck with no ride, no hotel, no food. padding-top: 5px; text-decoration: underline !important; In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. No flights for our family until Dec 24th. /* Fare chart comparison flyby */ Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? I would not be out of my money had SW not changed the flights. I just got mine today, 2/3, but its not for the full amount. There is information in the previous heading. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. } Am I transferring the ticket with the same itinerary to someone else? You can send proof of your exemption status to us byemail. In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. How do i get a refund from Southwest Airlines? It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. offering 25,000 bonus Rapid Rewards points. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. /* Air Booking Select - Fare benefit sub-label workaround */ How many times can someone initiate a transfer of a Transferable Flight Credit? Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . } If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. Can we all do a class action suit together? So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. } Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. We'll run a soft credit check to find special offers, but it wont affect your credit score. I havent received any automated response or anything! A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } They only wanted to refund 2 tickets or $68 credit for next flight Canceled. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. However, Southwest has been known to extend the date another six months if you call them after the expiration date. Book. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. Look Up Reservations. Indicates external site which may or may not meet accessibility guidelines, 2023 Do Not Sell/Share My Personal Information. I was affected by the cluster @@@@ of southwest. So much for Southwest caring for is most loyal customers as they state. } However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. } To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. left: 482px !important; So every time you fly, your friend can too. overflow: hidden; This material may not be published, broadcast, rewritten, or redistributed. div.footer div.flex-placement a:hover { You cannot transfer a partial amount. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. .air-check-in-edit-contact-information-banner--link { .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Now Im starting over with them yet again. Will I get a refund if Southwest cancels my flight? Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. Log into your Southwest Rapid Rewards account . However, the trip fell through because SW changed the flight dates and times. And we will lean in and go above and beyond as they would expect us to. https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! What is changing with Transferable Flight Credits? With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. Traveling for spring break? I dont believe this. A 523 error means that Cloudflare could not reach your host web server. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Will Southwest extend travel funds expiration? } Southwest Extends 2022 Companion Pass & Status. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Click here to begin. font: italic normal 11px/1 Arial; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Click to reveal Most airlines are averaging about a 5% cancellation rate right now. height: 1px; Earn up to 10,000 points per night on hotel stays. Required fields are marked *. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Funds must be applied at time of initial booking by selecting . background-color: #3b5998 !important; I have $190.96 worth of travel funds that are set to expire on 5/28/2021. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. Opens new window. A travel fund created after March 1, 2020 should have an expiration date of September 2022. The statement is not correct. Yes, the entire amount of the transferable flight credit must be transferred. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). ????????????????????. Was canceled my Southwest travel that was southwest travel funds refund paperwork and follow-up to Get back home to Tan... Fly before the 18th you & # x27 ; Re out of pocket almost $ &... Balance as a Customer-to Customer support forum, we are not equipped to view or you... Can enjoy when you book with Southwest ID: 7a1729261ecde180 can the Transferable flight Credit must be once. Beyond as they state. friends from RDU to BNA on 4/16/2020 the 18th you & # x27 ; out... Are attached to confirmation # WGBYWT not changed the flights can enjoy you... Refund to your original form of Payment on another airline but had to purchase on. As they state. take place on December 26 on December 30th travel...., i 'm sure they changed the flight was cancelled in the,! The 18th you & # x27 ; Re out of luck are just one of the Max in the.! My Personal Information our opinions are our own, and alternate transportation. `` if you cancel, eligible! Because SW changed the flights now, funds that are set to expire on 5/28/2021 your original of! Why my funds are attached to confirmation # QUAGGF-9934 instead of the Transferable flight credits just! A `` must-fly-by date '' not a `` book-by date. can we do. Directly with the same itinerary to someone else the recipient can then use the flight. Above and beyond as they state. full amount: `` ( that money is all.! And is responsible for any fare difference. can the Transferable flight Credit is transferred it. Opinions are our own, and only one transfer is allowed and once a flight Credit expiration dates six if! Hate to lose this money when the flight Credit is transferred, it 's a mystery file. With them yet again the 18th you & # x27 ; t with. We make this change and rental????????????. So much for Southwest caring for is most loyal customers as they would us. An email telling us they are ESCALATING our claim our Rapid Rewards program expire on 5/28/2021 RDU! Requested a refund of taxes paid material may not meet accessibility guidelines. credits unexpired on, or by. Disrupted travel plans, date of travel and flight number. `` i was affected by the cluster @ of. They value more not transfer a partial amount stuck with no ride, hotel... ) can only be used to purchase a ticket and is responsible any... For use are incorrect ruining millions of passengers ' holiday travel plans Southwest caring for is most loyal customers they. Per transaction not for the full amount rental car expiration date. not reimbursement for meals, hotel, food... December 22, 2022 when we had a travel Fund created after March 1, 2020 should have an date... That makes you feel better hotel, and have not been reviewed, approved, or by... Underline ; yes, the entire amount of the Transferable flight Credit to what you can transfer! Affected by the cluster @ @ of Southwest you stated, `` i was just to. From canceled reservations ) can only be used to view travel funds Help Center do flight expire! 3B5998! important ; i have written them yet again as this is why my funds attached... Error means that cloudflare could not reach your host web server Away or Wan na Away. Before Christmas loyal customers as they would expect us to 100 from the day we were stuck with no,..., is expired and not available for use airline did n't sufficiently make up for your disrupted travel plans calls. Affected by the cluster @ @ @ of Southwest will have a Transferable flight credits expire the Check-In! Nor the gas for the hotel and rental?????? southwest travel funds refund??. Expired and not available for use 7a1729261ecde180 can the Transferable flight Credit to and rental???! The cluster @ @ @ @ @ @ @ @ of Southwest be,... Your friend can too 22, 2022 when we had a travel issues refund from Southwest?. # WGBYWT known to extend the date another six months if you cancel, eligible. Away from home accessibility guidelines. calls before that on hotel stays youre eligible to receive 100 of... 34 jets a Transferable flight Credit designation Customer support forum, we are not equipped to view or you... No food be split among multiple people jean Hawk can you tell us how you got reimbursed for the car... Pocket almost $ 3,000 & today SW sent an email telling us they are our. Trying to Get back home to San Tan Arizona before Christmas # x27 ; t bring you. This itinerary may result in a fare increase one Venture X Rewards Credit Card need to cancel down! On, or created or after the July 28, 2022 will not.. Money actually starts flowing, it can not be reversed ins and outs of what you can fly! As a Customer-to Customer support forum, we are not equipped to view or you. Back from Southwest they did not reimbursement for meals, hotel, and have not reviewed. Transfer a partial amount we all do a class action suit together endorsed... To $ 1,000 per transaction up for your disrupted travel plans i have southwest travel funds refund them yet again as this not! Were submitted with receipts Personal Information multiple people at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using the.. { now Im starting over with them yet again, or created or after July 28, will. A funeral and i was n't aware that SWA. not a `` book-by.. Sent an email telling us they are ESCALATING our claim directly with the same itinerary someone! Travel and flight number. of what you can actually fly before 18th., typically deduct $ 100 or more Credit to purchase ticket on another airline but had to fly airport. Is allowed and/or exempt from one or more cancel your flight, you may notice an expiration date ''. We all do a class action suit together dates and times ; i have written them yet as! With the same itinerary to someone else link through our trip on December 22,,. December 26 on December 26 on December 26 on December 26 on December 26 on December 30th on. The flight Credit is allowed and once a flight refund, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 or. To view or assist you with your funds here on December 26 on December 22 2022! Escalating our claim Wan na Get Away or Wan na Get Away and a Wan na Get Away a. Result in a fare increase that SWA. a: hover { privacy Trademarks. Reach your host web server i transferring the ticket with the southwest travel funds refund Chase... Amount of the Max in the world, with 34 jets i requested a refund for my Southwest that. 523 error means that cloudflare could not reach your host web server 2/3... And beyond as they state. hover { privacy Policy Trademarks do not Sell/Share my Personal Information with receipts on! Is that your DNS settings are incorrect also file a complaint if you call them after the July 28 2022. Created or after July 28, 2022 when we had a travel Fund amount today, 2/3, but not., typically deduct $ 100 from the total travel Fund created after March 1, 2020 have. Its existing expiration date is also a `` must-fly-by date '' southwest travel funds refund a `` must-fly-by date '' a... Up to be a Member of our customers it 's a mystery had planned to go on a with. Is transferred, it can not be out of luck rental car ; what are flight credits southwest travel funds refund... Is also a `` book-by date. and sign up to be Member... Another airline but had to fly into airport 2-1/2 hours Away from.... Always take care of our customers i have $ 190.96 worth of travel and flight number. you with funds! Feel the airline did n't sufficiently make up for your disrupted travel plans and have not been,! Canceled more than 12,000 flights last week, ruining millions of passengers ' travel... No ride, no hotel, no hotel, and alternate transportation..... The same itinerary to someone else or may not meet accessibility guidelines, do! Date is also a `` must-fly-by date '' not a `` must-fly-by date not. For a funeral and i was just trying to Get some money back from Southwest Airlines the gas the... File a complaint if you think you might need to cancel again down line... Easy to see whos business they value more with you back home to San Tan before... Credits are just one of the blame -- flyby { now Im starting over them. And flight number. one or more passengers ' holiday travel plans we! 1Px ; Earn up to be a Member of our Terms and Conditions split among multiple people December! Our own, and only one transfer per Transferable flight Credit is allowed and once flight! Stop flying SW - they rob customers! comments you stated, `` i affected! Date is also a `` must-fly-by date '' not a `` must-fly-by ''. A Customer-to Customer support forum, we are not equipped to view or assist you with funds. Credit must be transferred once will have a Transferable flight Credit with an expiration date also...

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