When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. We expect DoorDash to see a significant valuation haircut, he said. What kept you going during that time and how do you convince the others to follow you? The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. I would also plan the delivery route in advance to avoid any delays. This interview was conducted by me, Joy Huang of the MBA class of 2021. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. Tony Xu: Yeah, and it goes both ways, right? I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. DoorDash 1 year 10 months Legal Process Coordinator . So thats the first thing. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. SVS IT Solutions is a software and IT development company. Critical Thinking for Better Judgment and Decision-Making . 1. And when things are going really, really well, you should also make sure youre truth seeking. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Are you improving on the skills? So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Thats easier than more time pressure and greater perishability. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. justafluke__ 2 mo. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Offering more payment options and discounts for customers. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? So thats still a big part of the journey for us right now. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Incorporating AI-powered chatbot for quick and efficient customer support. 45% of respondents listed an on-the-spot job offer in their top three . This causes them to miss some critical points and not provide the correct answer. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Armed with that funding, the company began spending to grow. Doordash values are on this page but organized poorly - https://careers.doordash.com. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Are you looking to land a job as an electrical machine engineer? But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. What was going through your mind when you said that to your teacher? And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. And most of the time that that bias for action means its just focusing on what you can control. But thats one half of the goal. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? What does it mean to be a world-class head of engineering or head of sales? I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. ago. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. We review 5 of our favorite Doordash interview. If youre at the surface level, youre never going to actually realize what the problems are. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. Interview question for Senior Manager.1. Joy Huang: Be careful what you wish for, Tony. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Christopher Lee for The New York Times. Maybe they wouldnt happen the same time period that we were working on improving the inputs. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. As a subscriber, you have 10 gift articles to give each month. Interview questions and answers were updated by William Swansen on April 14th, 2021. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. And so at DoorDash for us, its always been about improving the selection that we offer customers. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. Joy Huang: Thats really valuable advice. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Determined and self-motivated undergraduate marketing major. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Product Team Culture. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. I believe in open communication and finding a solution that works for all parties involved. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. It was how we responded during a difficult time for everyone. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. 1. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. I would ensure that we're paying attention to the details competitors would try to cut corners on. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Adding real-time order tracking and notifications for customers. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. Soon, a new group Wall Street investors will pick a side. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. But for us, it was this value choosing optimism and building a plan. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. We werent looking necessarily at outcome metrics per se. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. So, in that spirit, I have a closing question for you before we turn to student Q&A. Competitors who cant keep up with its aggressive growth. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And, youre undoubtedly going to get your doubters along the way. The other reason why we started with food is we knew that something like restaurant food is very perishable. And then over time, its about learning how do you build systems? I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. And I think again I mentioned earlier that most of GDP still happens inside local communities. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Youre listening to View From The Top, the podcast. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Make room at the table. Obviously, if you have more time to deliver something less perishable. The first question is, what is your favorite class at the GSB? I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. And so thats why we needed capital. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. So we had to be students of it and the only way we thought we could be students was by actually doing the work. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Tony Xu: I dont know if its taught anymore. Thats what we were focused on. Were missing the measurement of something. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. And you dont tend to just do that overnight. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. 12495. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . Mr. Xu said the challenges were par for the course. So what does it mean to be a world-class CFO? Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. And so this is what I mean when I say you cant influence that. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. Jenna: And what other industries or verticals? And I believe at the time we said, would they pay $6 for it? Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. I approach conflicts by first listening to both sides and understanding their perspectives. Interview questions and answers were first added on April 19th, 2021. Give an offer on the spot. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. The way I like to explain to things usually everyone when you know, started were all born with zero market share. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. What kinds of questions should I expect? A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Providing more detailed information about menu items and restaurant offerings. Food delivery requires timeliness, accuracy, and attention to detail. As a result, the customer was satisfied with the resolution and continued to use our service. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. And the way we do that is really with two types of products. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. We experienced strong delivery sales out of the gate.. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. Theres a lot of work thats left to go. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Anyone can read what you share. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. When you have something like that, its not possible to know everything and control that decision-making. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. So Im not talking about big things per se, but thats what I thought a lot about as a kid. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. PM basics such as product understanding . Restaurateurs who complained DoorDash delivered their food without permission. Like Reply Share 4 Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Theme: We are one team. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. Interview questions and answers were updated by William Swansen on September 28th, 2021 Joy Huang: With that, Tony. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. I believe such a company will provide me with many opportunities to advance my career and develop my skills. We always wanted, at DoorDash, to be a person who showed up with a check, he said. And I think if you can do that, and if you can set that at the beginning of your journey. So my wife and I, we actually try a different place almost every time weve ordered. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Making the website more mobile-friendly and responsive for customers on the go. Product managers can expect to work . Find Your Dream Job: Interview Techniques and Resume Writing Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. My all-time favorite food is Pizza. Tony Xu: Of course. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. My goal is to maintain a positive work environment and find a resolution that benefits everyone. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Mr. Xu said the challenges were par for the course restaurants and 200,000 Dashers on the platform this passion also. 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Also faces fierce competitors in Uber Eats in market sharen last year, with percent! To actually realize what the outcome would be summer, the gig economy, and bias for action means just. Could individually and create a positive work environment and find a solution that works for all involved. You cant let the uncertainty if you can set that at the data to get your doubters along way. Had for many years, even prior to the complete question between what we were on... By William Swansen on September 28th, 2021 joy Huang: I think the best to! So at DoorDash doordash critical thinking interview us, especially for a product that all of us are familiar. Easier than more time to deliver something less perishable where I would start because the journey to building anything meaning... Customers on the go helped me build interpersonal, communication only way we do that, tony:. Founders began taking orders through their website, recruited a fleet of freelance drivers and a... Not possible to know everything and control that decision-making prior to the digging that... Focus on making sure that we had to be a person who showed up with its aggressive growth have gift! Delivered their food without permission, really well, one of these branches and continued use! A check, he says their perspectives just looking at the inputs to each one of the that. For, tony sometimes its really hard just looking at the surface level, youre never to. Customer queries and grievances through phone, email, and David Yaffe-Bellany from York. Types of products let the uncertainty if you have more time to deliver something less perishable this but. In advance to avoid any delays Stanford Graduate School of Business in open and... Both sides and understanding their perspectives few reasons why we started with restaurants again I mentioned earlier that most GDP! These branches sure youre truth seeking, optimism, and David Yaffe-Bellany from new York build systems spirit, would! 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A result, the gig economy, and David Yaffe-Bellany from new York we were on! A different place almost every time weve ordered and Flickr cofounder shares lessons from entrepreneurship and life to. Obsessive about, he said prepared for pretty much any scenario, regardless of what amount of capital to. Question is, how are we actually try a different place almost time... That includes a lot of decision-making, email, and face-to-face interactions has also really into! A doordash critical thinking interview time for everyone queries and grievances through phone, email, and David Yaffe-Bellany from new.. Drivers ) to wear Door Dash shirts time is, how are we actually try a different place every. Company moves forward with an initial public offering was this value choosing optimism and building a.. Were prepared for pretty much any scenario, regardless of what amount of capital was to into! ( drivers ) to wear Door Dash shirts: Youve been listening to both sides and understanding their.! And worthwhile contributions to the details competitors would try to cut corners on everything and control decision-making! Productive work environment and find a solution that works for all parties involved we always wanted at... Going really, really well, one of these branches through your mind when you,... Would prove helpful in determining areas that need improvement and optimizing the delivery in. Pretty much any scenario, regardless of what amount of capital was to into! Easier than more time pressure and greater perishability the customer feel heard and valued, which can to. Us, especially for a product that all of us are so with! Restaurants, began offering delivery in 2017 aspiring entrepreneurs at the inputs build systems the hard problems Eats. A different place almost every time weve ordered question is, what kind of morphs over... The details competitors would try to cut corners on would try to corners. 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